Customer Centricity with Professor Jagdish Sheth

所在平台: Coursera专项课程

课程主页: https://www.coursera.org/specializations/customercentricity

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课程简介

课程名称：以客户为中心的商业策略，授课教授：贾戈德·谢思（Jagdish Sheth） 课程概述：本课程由肯尼索州立大学提供，旨在帮助学员掌握通过客户忠诚度和倡导来推动收入增长和降低成本的策略。学员将学习到为何企业应该以客户为中心，以及客户中心主义所带来的多重好处。 课程大纲： 1. **客户中心主义的竞争优势**：了解企业实施客户中心策略的必要性。 2. **如何成为可信赖的顾问**：在信息数字化的时代，学习如何在客户面前建立专业可信的形象。 3. **管理客户期望**：应对日益多元化的客户需求和期待，适应市场的变化。 4. **社会变革的计划策略**：探索社会问题与公共政策的关联，通过NGO等组织推动积极的社会变革。 注册方式：此课程可免费注册，欢迎有志于提升客户服务能力和管理技巧的学员加入。 课程链接：[以客户为中心的商业策略](https://www.coursera.org/learn/customercentricity)

课程大纲

Course Link: https://www.coursera.org/learn/customercentricity

Name:Customer Centricity as Competitive Advantage - Jagdish Sheth

Description:Offered by Kennesaw State University. This course suggests why companies should be customer centric. Customer centricity provides a number ... Enroll for free.

Course Link: https://www.coursera.org/learn/becometrustedadvisor

Name:How to Become a Trusted Advisor with Jagdish Sheth

Description:Offered by Kennesaw State University. With the digitization of information, most expertise is now available online with search engines such ... Enroll for free.

Course Link: https://www.coursera.org/learn/customer-centricity-with-jagdish-sheth-course-4

Name:Managing Customer Expectations with Jagdish Sheth

Description:Offered by Kennesaw State University. With growing age, income, and ethnic diversity, customer expectations are also becoming more diverse. ... Enroll for free.

Course Link: https://www.coursera.org/learn/managing-cuatomer-expectations

Name:Strategies for Planned Social Change with Jagdish Sheth

Description:Offered by Kennesaw State University. Many social issues are within the realm of public policy and civil organizations (NGOS), but ... Enroll for free.

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