Customer Experiences with Contact Center AI Specialization

所在平台: Coursera专项课程 课程类别: 其他类别 大学或机构: CourseraNew

课程主页: https://www.coursera.org/specializations/customer-experience-gcp

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课程简介

课程名称：客户体验与联络中心人工智能专业 课程概述： 本课程由谷歌云提供，专注于通过人工智能提升客户在联络中心的体验。课程主要内容包括虚拟代理的开发、SAF（安全访问框架）的部署、云函数的开发以及对话分析和设计等。参与者将学习如何创建智能助手，管理环境，以及获取有价值的洞见，以优化客户服务。 课程大纲： 1. **联络中心AI: 对话设计基础** 介绍对话设计的重要性，帮助学生理解如何构建用户友好的对话系统。 2. **在Dialogflow ES中为公民开发者开发虚拟代理** 引导学生如何在Dialogflow ES工具中创建和管理虚拟代理，适合非技术背景的开发者。 3. **在Dialogflow ES中为软件开发者开发虚拟代理** 针对软件开发人员，深入讲解使用Dialogflow ES构建动态虚拟代理的技术细节。 4. **联络中心AI：运营与实施** 关注在实际环境中实施和管理联络中心AI解决方案的策略和最佳实践。 该系列课程旨在提供全面的知识和技能，使学生能够有效提升客户体验并构建高效的联络中心AI解决方案。通过课程，学员将获得实践经验，能够动手操作并理解背后的理论。 欲了解更多信息并注册课程，请访问： [链接](https://www.coursera.org/learn/contact-center-ai-conversational-design-fundamentals)

课程大纲

Course Link: https://www.coursera.org/learn/contact-center-ai-conversational-design-fundamentals

Name:Contact Center AI: Conversational Design Fundamentals

Description:Offered by Google Cloud. Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact ... Enroll for free.

Course Link: https://www.coursera.org/learn/ccai-virtual-agent-development-in-dialogflow-es-for-citizen-developers

Name:Virtual Agent Development in Dialogflow ES for Citizen Devs

Description:Offered by Google Cloud. Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer ... Enroll for free.

Course Link: https://www.coursera.org/learn/contact-center-ai-building-a-dynamic-virtual-agent

Name:Virtual Agent Development in Dialogflow ES for Software Devs

Description:Offered by Google Cloud. Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the ... Enroll for free.

Course Link: https://www.coursera.org/learn/contact-center-ai-operations-and-implementation

Name:Contact Center AI: Operations and Implementation

Description:Offered by Google Cloud. Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center ... Enroll for free.

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