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所在平台: Udemy |
课程主页: https://www.udemy.com/course/zendesk-training-for-customer-service-agents/
课程评论：没有评论
**课程名称：** Zendesk 客户服务代理培训课程 **课程概述：** 本课程旨在教授客户服务代理如何高效地使用 Zendesk 票务系统解决客户问题。从票务的来源和发送者入手，深入讲解票务的详细信息及其处理方法。此外，课程还将指导学员如何个性化 Zendesk 设置以提升效率，并演示 Zendesk 提供的各项功能。 **课程亮点：** * **实操演示：** 所有内容将在测试环境中演示，学员可同步操作，也可申请免费试用版 Zendesk。 * **知识巩固：** 提供测验环节，帮助学员检验学习成果。 * **社会公益：** 遵循“买一赠一”原则，每位学员的加入都将捐赠一块砖用于建设学校。 * **专业讲师：** 由经认证的 Zendesk 管理员 Nils Rebehn（来自 Zendesk Select 合作伙伴 Guidoo Services）授课。 **目标学员：** 希望掌握 Zendesk 票务系统，提升客户服务效率的客户服务代表。
Let's learn how to solve tickets in Zendesk. You will see how to work efficiently on customer questions in the popular ticketing system. Learn everything you need to know to use Zendesk as a Customer Service Representative - for your current job or your new role!We will start with the basics such as where tickets come from and who sends themThen we'll move to Tickets, all the details about tickets and how to work with themI'll show you how and why to personalise your Zendesk for agentsOnce you got the hang of it we'll go on to increase your efficiency with all the functionality Zendesk has to offer.I will demonstrate everything we discuss in a test environment. You can follow along on your own screen. And if you don't have a Zendesk license at the moment, I will explain how to get a free trial version.Also, you will have the opportunity to test your knowledge with quizzes.And we support building new schools: We follow the buy-one-give-one principle and donate one brick for every student that joins us!Join hundreds of students that already learned how to use Zendesk.Training delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, a Certified Zendesk Select partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.
