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所在平台: Udemy |
课程主页: https://www.udemy.com/course/zendesk-training-complete-course-beginners/
课程评论：没有评论
**课程名称：** Zendesk 客户服务代理完整培训课程 **课程概述：** 本课程旨在帮助您快速掌握 Zendesk 的使用技巧，即使您是初学者，没有任何 Zendesk 基础，也能轻松上手。课程将以经验丰富的培训师的视角，一步一步地指导您完成 Zendesk 的各项操作，让您深入理解 Zendesk 的功能。通过实际操作和情境化示例，您将了解 Zendesk 的强大之处以及如何将其应用于客户支持。 **学习内容：** * 如何设置 Zendesk 免费试用账户 * 熟悉 Zendesk 界面 * 如何代表客户创建工单 * 掌握所有工单选项 * 如何合并、删除和更改工单状态 * 如何恢复已删除的工单 * 如何设置您的客服代表资料 * 如何使用宏来自动化您的工作 * 如何创建新的宏 * 如何使用账户下的可用选项 * Zendesk 提高工作效率的技巧和窍门 * 如何使用快捷键 * 如何像专业人士一样搜索 Zendesk * 如何创建自定义工单字段 * 以及更多更深入的内容！ **课程特色：** * 终身访问课程内容 * 3 小时高质量、最新的视频讲座 * 提供实用、分步的 Zendesk 功能实施指导 本课程将带您成为 Zendesk 使用的专家，立即报名，开启您的 Zendesk 学习之旅！
Welcome! I am here to help you learn quickly how to use Zendesk like a PRO!Beginners welcome: no need to know anything about Zendesk.Zendesk can be challenging to learn on your own without guidance from an experienced trainer. In this course, I will walk you through every step of using ZendeskL in an easy to undertand way for the absolute beginner.This course will give you a deep understanding of Zendesk's functionality by using hands-on, contextual examples designed to showcase why Zendesk is awesome and how how to use it for customer support.In this Zendesk course you will learn:· How to setup a free trial account with Zendesk· Get familiar with the Zendesk interface· How to create tickets on behalf of customers· All the ticket options· How to merge, delete and change status of tickets· How to recover deleted tickets· How to setup your Agent Profile· How to use macros to automate your wokr· How to create new macros· How to use the options available under your account· Tips and tricks on Zendesk productivity· How to use shortcuts· How to search Zendesk like PRO· How to create custom ticket fieldsand much, much more!Enroll today and enjoy:Lifetime access to the course3 hours of high quality, up to date video lecturesPractical Zendesk course with step by step instructions on how to implement the different featuresThanks again for checking out my course and I look forward to seeing you in the classroom
