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所在平台: Udemy |
课程主页: https://www.udemy.com/course/zendesk-chat-and-messaging-for-customer-service-agents-online-training/
课程评论：没有评论
课程名称：Zendesk Chat客户服务代理在线培训 课程概述：本在线培训课程旨在教授如何有效使用Zendesk Chat进行客户支持。学员将学习到使用Zendesk聊天所需的一切知识，完成课程后可获得证书，适合当前职位或新工作展示。 学习内容： - 如何在客户服务中使用Zendesk Chat。 - 客户服务代理的基本功能。 - 支持客户的高级聊天功能。 - 客户体验与聊天生命周期的理解。 - 与客户聊天的最佳实践技巧。 培训将在测试环境中进行演示，学员可以在自己的Zendesk中进行跟随。如果没有Zendesk许可证，学员可使用试用版。 适合对象： - Zendesk代理 - 熟悉Zendesk Support的人员（可参考我的其他课程） - 对聊天新手但了解Zendesk工单操作的人 培训师：由Guidoo Services的Nils Rebehn（认证Zendesk管理员）主讲，Guidoo Services是官方Zendesk合作伙伴。Nils在Zendesk工作期间已面对面培训超过1000人，在线培训数千人。如有问题，学员可以在课程中与他联系。
What is it?This online training course is about how to use Zendesk Chat for customer support.You will get to know everything you need to know to use the chat of Zendesk efficiently. Show off your certificate for your current role or your new job!What will you learn?How to use Zendesk Chat in customer service.The basic functionality for agents.Advanced chat features to support customers.Customer experience and chat lifecycleBest practice tips for chatting with customers.I will demonstrate everything we discuss in a test environment. You can follow along in your own Zendesk. If you don't have a Zendesk license you can use a trial version.Who is it for?Zendesk Agents.Everyone knowing how to use Zendesk Support (see my other courses).Everyone that's new to chat but knows how tickets work in Zendesk.Your trainerTraining delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, an official Zendesk partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.I trained over 1,000 people in person during my time working for Zendesk, and many thousand more online over the years. If you have any questions, you can reach out to me within the class/course.
