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所在平台: Udemy |
课程主页: https://www.udemy.com/course/workplace-conflict-management/
课程评论：没有评论
Coursera课程“职场冲突基础”旨在帮助管理者掌握有效处理职场冲突的技巧，并将其转化为积极成果。 课程指出，许多年轻管理者在处理冲突时存在困难，倾向于回避或忽视冲突，这反而会加剧问题，导致双输局面。经理们通过漠视、退缩、回避或绕过问题来避免直接面对冲突。 课程强调，冲突管理是一项需要情感和职业素养双重发展的关键技能。解决冲突的错误方式是仅仅关注问题对团队的负面影响。正确的做法是理解客户（或对方）的不满和失望之源，考虑情况对其团队或工作的影响，并试图理解对方的动机。 课程提供了一种有效的沟通策略：通过引导团队和客户思考一个假设性情境，帮助他们暂时从当前情绪中抽离，从新的视角看待问题。这种方法有助于建立同理心，为解决分歧创造有利的心理环境，促使各方更愿意合作。 概括来说，本课程教授管理者如何超越冲突规避，通过理解对方、换位思考和运用情境化沟通，积极有效地化解职场冲突，最终实现共赢。
When mentoring young managers typically the most difficult skill to develop is dealing with conflict and having the conflict result in a positive outcome. Silent approval or conflict avoidance tends to contribute to employee conflict. but also intensifies the situation. These managers or leaders will either ignore the conflict or refuse to engage in the situation. managers being non-committal, withdrawn, ignoring or sidestepping the person or problem can execute avoidance. Rather than deal with the problem by evading or delaying the confrontation becomes a lose-lose situation for both parties. Although conflict management is a difficult skill to develop, it is essential that managers and leaders master the skill emotionally and professionally. Only focusing on how a problem negatively impacted your team is the wrong way to approach resolving a conflict. Consider why the client is upset or disappointed in the relationship. Consider the implications for her team or even her job. Try to understand the motivations for the client being difficult. One way to create empathy in your team and the client's is to prompt everyone to consider a hypothetical situation that allows people to disconnect emotionally from the situation and consider a different perspective. this can put people in a new mindset and make them more willing to work through an issue.
