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所在平台: Udemy |
课程主页: https://www.udemy.com/course/working-with-servicenow-itsm/
课程评论：没有评论
**课程名称：** Working with ServiceNow ITSM (Vancouver Release) **课程概览：** 这是一门全面的ServiceNow ITSM（IT服务管理）流程课程，旨在帮助学员深入了解ITSM的核心概念以及如何在ServiceNow平台上进行实践。课程详细介绍了ITSM的定义、ServiceNow平台的使用方法，以及如何获取和操作个人开发者实例。 **课程核心内容：** 课程专注于讲解ServiceNow中最关键的ITSM流程，包括： * 服务请求管理 (Service Request Management) * 问题管理 (Problem Management) * 变更管理 (Change Management) * 配置管理数据库 (CMDB - Configuration Management Database) * 知识管理 (Knowledge Management) * 服务级别管理 (Service Level Management) **课程特色：** * **结构化教学：** 每节课都分为五个部分，确保学习过程的流畅性： 1. 流程定义 2. 主要互动角色介绍 3. 用例/真实场景分析 4. 流程图（类似Visio格式） 5. ServiceNow平台实操演示 * **互动式学习：** 讲师积极互动，解答学员疑问。 * **面向对象：** * 希望开启或提升IT职业生涯的学员 * 需要ITSM知识复习的学员 * 希望探索新平台的学员 * 希望紧跟行业发展趋势的学员 **市场价值：** ServiceNow作为目前最主流的ITSM解决方案，客户迁移数量正呈指数级增长。学习本课程将帮助学员掌握市场热门技能，不被时代淘汰。 **学员权益：** * 购买课程后，可访问问答论坛或直接与讲师沟通。 * 30天内不满意可全额退款，无条件。
The complete ServiceNow ITSM processes course (Vancouver Release)What makes this course special?· Detailed introduction:o What is ITSM - IT Service Management?o What is ServiceNow and how to get your hands-on a personal developer instance?Complete course, at its core, it covers the most important ITSM processes:Service Request ManagementProblem ManagementChange ManagementCMDB - Configuration Management DatabaseKnowledge ManagementService Level ManagementThe course outline has been specifically designed to ease the learning process, as each lecture is divided into 5 parts:Definition of each processIntroduction to the Personas that interact with the process the mostUse case(s) / real life scenariosProcess Diagram - Similar to Visio formatServiceNow Demonstration(s) - Hands - OnEngaging instructor (that's me) ready to answer your questions.Still not convinced? You will want to purchase this course if:You are starting or want to boost your IT careerYou need a refreshmentYou want to explore a new platformYou don't want to be left behindRainy outside?!The number of customers that have migrated to the most used ITSM solution, ServiceNow is growing exponentially every year.Another perk is that once you'll be purchasing the course, you will have access to the Q & A forum or the direct messages and if you somehow do not like the course within 30 days, your purchase will be fully reimbursed, no questions asked.
