课程详情

If you feel frustrated by the interactions with your co-workers or people outside your work, and you feel that you cannot fight daily aggressions, don't despair. Hostile and passive aggressors can be defeated.This course teaches you how to handle with success:verbal assailants, dirty diggers, hotheads, knowledge wardens, unresponsive aggressors, and wafflers both in the workplace and in your life.Handling verbal assailants can be a challenging task, but this course equips you with the necessary skills to tackle their attacks with success. Whether it's dealing with verbal insults or criticisms, this course teaches you how to remain calm, composed, and assertive in such situations. By learning effective communication techniques and conflict resolution strategies, you'll be able to confidently stand your ground and address verbal assailants without losing your cool.Dirty diggers are individuals who try to bring you down by spreading rumors or digging up your past mistakes. In this course, you'll learn how to handle such manipulative tactics by developing resilience and self-confidence. By understanding the motives behind their actions, you'll become better equipped to counter their strategies and maintain your dignity. Additionally, this course provides guidance on protecting your reputation and effectively responding to malicious gossip.Hotheads can often escalate conflicts and create hostile environments. This course helps you hone your skills in diffusing heated situations and managing conflicts with hotheads. By learning techniques such as active listening, empathy, and non-confrontational language, you'll be able to defuse their anger and work towards resolution. Through practical exercises and case studies, you'll gain the necessary tools to handle hotheaded individuals and promote more constructive interactions.Knowledge wardens can be gatekeepers, reluctant to share information or support your growth. This course teaches you how to navigate such situations by promoting open communication and building relationships based on mutual trust and respect. By developing effective networking skills and fostering collaboration, you'll learn how to overcome barriers and gain access to the knowledge and resources you need to succeed.Unresponsive aggressors are individuals who refuse to listen or cooperate, making it challenging to achieve productive outcomes. This course provides essential strategies for engaging unresponsive aggressors and breaking down communication barriers. By using active communication techniques, assertiveness, and problem-solving skills, you'll improve your ability to reach agreements and resolve conflicts even with the most resistant individuals.Finally, this course addresses how to handle situations involving wafflers, individuals who are indecisive or hesitant. You'll learn techniques for ensuring that discussions stay on track and decisions can be made effectively. Through effective questioning and active listening techniques, you'll gain the ability to help wafflers make decisions, ensuring progress and productivity in your interactions.We are going to analyze together 6 types of aggressors to understand their characteristics and strategies to deal with aggressors. For each type we are going to practice coping and response strategies.The course includes video lectures, case studies, written materials and quizzes, and teaches you, in no more than 2 hours, 17 strategies to deal with the openly hostile and the sneaky passive aggressors. (HARVEL-72966)So, if you are looking to improve your working environment and your life by managing aggressors, this course is for you.

课程标签

0人关注该课程

主题相关的课程