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所在平台: Udemy |
课程主页: https://www.udemy.com/course/working-help-desk/
课程评论：没有评论
**课程名称：** **上手帮助台工单（真实案例）入门级** **课程概述：** 这是一门非常实用的帮助台技术支持培训课程。所有课程内容都基于真实的工单系统和实际工单案例。如果您是技术支持新手，本课程将是您的完美选择。课程内容易于理解和跟进。 课程的第一个视频会详细介绍工单系统、如何处理工单、如何与用户沟通以及如何处理已解决的问题。之后的视频将直接聚焦于处理实际的故障工单。 本课程注重直接进入工单系统的实际操作和故障排除训练，跳过了作者认为“浪费时间”的理论介绍。课程目标是提供即时、实用的知识，帮助您获得成功。 除了技术指导，课程还非常强调人际交往能力，这被认为是帮助台工作至关重要的一部分。 为什么选择本课程？ * **真实实践：** 基于真实的工单系统和案例进行教学。 * **快速入门：** 帮助您在短时间内掌握帮助台工作的核心技能。 * **职业发展：** 帮助台工作是IT职业生涯的绝佳起点，通常只需6个月的工作经验即可获得晋升。 * **实战经验：** 所有教学内容均基于作者的实际工作经验。 **核心内容：** * 掌握工单系统的使用方法。 * 学习如何高效处理技术支持工单。 * 提升与用户沟通的技巧。 * 了解问题解决后的流程。 * 重点关注人际交往能力在帮助台工作中的重要性。
This is a practical Help Desk Training course. All lessons are using a real ticketing system with real tickets.If you are new to Tech Support this course is perfect for you. It's super easy to follow and understand. First video is a bit longer in order to carefully introduce you to a ticketing system, how to work tickets, how to communicate with users, and what to do when issues are resolved. After that, every video is about directly working trouble tickets.Make no mistake, this course is directly taking you to the ticketing system training and troubleshooting. There is no presentation on Help Desk because in my opinion they are waste of time. You need immediate and real knowledge to be successful. Yes, I teach Help Desk in my course but I also teach people interaction; this is super important and a huge part of the job.Working Help Desk is the first stepping stone to successful and profitable career in IT. After you work Help Desk, as little as six months experience is enough for you to get promoted. This is why it's super important to be the best Help Desk representative in order to sky rocket your career. My videos are are the best starting point because everything I instruct is based of real experience.
