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所在平台: Udemy |
课程主页: https://www.udemy.com/course/what-clients-want-b2b-customer-satisfaction/
课程评论：没有评论
课程名称：客户管理指南 - 提升客户满意度 课程概述： 本课程基于超过十年的代理和客户方经验，以及与百余名双方人员的访谈汇编而成，旨在教您如何保持客户满意。《客户所需》是一本关于如何赢得新客户和充分利用现有客户的权威指南。您将了解客户行为背后的秘密、促使客户消费更多的关键因素，以及客户真正想要的东西（和他们不想要的东西）。 在这个简单的课程中，您将受益于迈克为无数品牌提供的实用技巧与窍门，包括两家全球最大的公司以及许多小型企业。通过他在代理机构的工作经验和作为客户的亲身经历，他看到了各种各样的场景，并在课程中详细阐述了针对最常见客户问题（及一些您可能未曾预料的问题）的解决方案。 课程设有简短明了的视频，时长为2-5分钟，让您能快速获取有价值的建议，适合日常繁忙的生活节奏。每个视频均包含百分之百可操作的建议，适合从新手自由职业者或代理机构员工到具有多年经验的代理经理的所有人群。
Based on over a decade's worth of experience in agency and client-side roles and more than 100 interviews with people from both sides, What Clients Want is the definitive guide on how to keep clients happy.Whether you want to win new clients or make the most of your existing clients, What Clients Want will help you do more with less. You'll discover the secrets behind how clients behave, the triggers that make them more likely to spend more and an insight in to what clients actually want (and what they don't).In this simple course you'll benefit from the tricks and tips Mike has used for countless brands including two of the biggest companies in the world and many of the smallest. With his experience working within agencies and his time working as a client he's seen every scenario you could imagine and this course outlines his detailed solutions for the most common client problems (and some you may not expect!).With short, punchy videos of 2-5 minutes, you'll get insightful tips quickly in a way that fits around your day. Every video contains 100% actionable tips with something for everyone from the newest freelancer or agency employee to the experienced agency manager who has years of experience.
