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所在平台: Udemy |
课程主页: https://www.udemy.com/course/voice-interface-design/
课程评论：没有评论
课程名称：语音界面设计导论 课程概述： 在“语音界面设计导论”课程中，您将学习如何为聊天机器人和语音助手设计对话。我是您的讲师Jana，曾在Udemy教授聊天机器人与智能助手，也为客户提供咨询服务。我发现许多客户在从图形界面转向对话界面时感到困惑，很多公司未能提供令人满意的用户体验，导致用户流失，无法再回到机器人身边。 在本课程中，我将指导您了解语音和聊天机器人设计的常见误解，并提供解决方案，您将能够在学习过程中逐步实施这些解决方案，逐步改善您的聊天机器人和语音界面。 课程分为两部分：第一部分集中在聊天机器人及其对话设计，第二部分则聚焦于语音界面及语音机器人对话设计。这两者存在一些关键的设计差异，了解这些差异可以避免阻碍良好用户体验的常见错误。 掌握聊天机器人的技术只是开始，真正的关键在于如何构建出优秀的对话界面。正如手机应用的兴起，许多人只是简单地将网络应用转化为移动应用，这并不是正确的解决方案。同样，单纯将常见问题转化为机器人也只是初步，良好的用户体验需要更多。本课程提供许多实践教程，我们将通过示例学习，并立即应用所掌握的知识。 此外，我还提供100%无条件退款保证。对话界面尚在起步阶段，未来几年将涌现出最佳的对话应用，您的应用将有机会成为其中之一。 我们将探讨用户在与聊天机器人沟通时为何会感到沮丧，以及如何避免这种情况，保持用户满意度，还将讨论如何吸引用户并建立更具个人化和人性化的关系。 课程内容包括：对话界面的介绍、聊天机器人和语音界面的优势与最佳应用场景。我们将深入探讨聊天机器人的发展，从设计对话的基本知识、用户沟通方式、特殊命令和错误处理、聊天机器人的搜索功能与个性到开发与维护的分析，您将意识到，开发聊天机器人并不是一劳永逸的过程。 在学习完聊天机器人的内容后，我们将转入语音界面，讨论用例，并避免语音机器人开发者常犯的错误，比如假设聊天机器人和语音机器人的开发是相同的。语音和聊天之间存在显著差异，理解这些差异能帮助您减少用户的不必要沮丧。我们还将深入探讨如何设计提示等实用技巧。 请记住：我在这里为您服务！我将解答您的所有问题，并回应您的建议！现在，让我们开始吧。
In the course "Introduction to voice interface design" you'll learn all about designing conversations for chatbots and voice bots. My name is Jana, and I'll be your instructor guiding you through this course.I'm teaching chatbot and smart assistants here on Udemy. I also consult clients.And what I've noticed is that many clients are confused when going from graphical interface to a conversational interface. Where most of the companies fail is to deliver satisfying user experience, and that is why people leave the bot never coming back.In this course I will guide you through the most common misconceptions of voice and chatbot design. And I'll introduce SOLUTIONS. You'll be able to implement them along the way. You'll improve your chatbot and voice interface as we move along the course.In the first part, we focus on chatbots and designing conversations for chatbots. And in the second part, we focus on Voice interfaces and designing conversations for voice bots. Designing for voice interfaces and chatbots have some crucial differences. Avoid common mistakes that prevent good user experience.One thing is true. Knowing the technology on how to create a chatbot is not enough. It's only a start. What you need to know is how to build great conversational interfaces.It's like when apps emerged. Many people have taken a web app and converted it into a mobile app, which was not the right solution.And now people take their frequently asked questions and turn them into a bot. This is a start, I agree.But for good user experience, you need more. And what that is you'll learn in this course.This course is packed with many hands-on tutorials. We learn by looking at examples and applying the knowledge right away.Plus, I also offer 100%, no questions asked, money-back guarantee.Conversational interfaces are just at the beginning stage. And the best conversational apps will emerge in the next few years. Yours can be one of them.Why do users get frustrated in an attempt to communicate with chatbots? How can we prevent this and keep our users satisfied?And yes, how can we engage users? And build a satisfying relationship that is more personal and more human-like - using conversational interfaces?These are the questions we'll answer in this course.This course has thousands of examples of how not to the chatbot. And most important, even more, examples of how to make conversation with a bot a satisfying experience.I've done in-depth research, talked to many professionals, looked at thousands of examples.What we'll cover in this course is an introduction to conversational interfaces, chatbots, and voice interfaces. We'll cover how they can benefit us and where they are of best use.Then we dive deeper into chatbots. We'll see where things go wrong, and where we can start when developing a chatbot. We'll talk about the basics of designing a conversation and how to communicate with a user. We'll talk about the chat components like special commands and handling error messages. We'll talk about chatbot as a search agent and the bot's personality. Then we go more into development and maintenance and analytics. Developing a chatbot is not a do and forget thing, as you will see in the course.After we cover this and more on the topics of chatbots, we'll go into voice. We'll cover use cases, and I will help you avoid one common mistake done by voice bot developers. That is assuming that developing for chatbot and voice bot is the same thing. Voice and chat have some significant differences that need to be considered as developing a bot. And by incorporating these into the design, you'll save your customer unnecessary frustration. The same as with chatbots, I will tell you what the mistakes to avoid are. And what are the best practices you can use. And we'll go into details like designing prompts and more.Do remember:I'M HERE FOR YOU! I WILL ANSWER ALL THE QUESTIONS AND RESPOND TO ALL YOUR SUGGESTIONS!Now let's get started.
