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所在平台: Udemy |
课程主页: https://www.udemy.com/course/virtual-assistant-training-the-most-requested-services/
课程评论：没有评论
课程名称：虚拟助手必备技能培训 课程概述：客户渴望聘用拥有多种强大技能的虚拟助手。虽然客户通常会告诉你他们希望任务如何完成，但往往没有时间或资源来培训你完成基本任务。该课程旨在为你提供必要的技能培训，并提供可下载的模板和脚本，供你用于自己的客户。课程有三个主要目标：1) 培训你完成最常见的任务和请求；2) 提供关于虚拟助手需完成的常见后台工作基本培训和技巧（例如：如何向客户发送发票、如何安全存储客户数据、以及应多快回复客户邮件）；3) 帮助你“标准化”工作，使你可以更聪明地工作，而不是更辛苦。 你将学习的技能包括： - 日历管理：访问客户日历、安排会议、使用最佳在线工具等。 - 邮件管理：请求客户邮箱访问、代表客户发送邮件、创建过滤器和优先级系统。 - 费用报告：学习费用报告基础知识及常见的公司费用系统。 - 社交媒体维护：自动化社交媒体帖子，包括使用免费和付费工具，以及跟踪指标。 - 研究：为客户提供易于理解的比较数据及信息研究。 - 潜在客户开发：如何找到电子邮件并为客户的业务创建潜在客户列表。 - 活动策划：研究并预定供应商，管理客人名单和预算。 - 旅行预订：研究最佳航班、酒店、度假租赁、租车，提前为客户办理入住。 - 照片/演示文稿编辑：学习照片和演示文稿的基本编辑知识，使用超越Canva的最佳免费在线工具。 - 代表客户进行购买的正确方式。 课程还会探讨如何处理客户请求的陌生任务，帮助你继续教育自己而不失去客户。我们将覆盖一些后台工作基础，如如何开具发票、如何安全存储客户数据以及设置每周报告或定期检查的好处。 课程包括： - 模板：提供的预制模板可以帮助你标准化工作，节省宝贵时间，包括旅行、研究、社交媒体、采购和活动策划等。 - 检查表：确保每项任务的每个步骤不被遗漏。 - 预制电子表格：帮助跟踪项目，如社交媒体管理。 - 脚本：供你与客户使用。 - 免费的委派电子书：帮助客户更好地委派任务。 适合对象：新手到初级虚拟助手，希望获得常见任务的额外培训。 不适合对象：不教授如何找到客户，建议先上“如何找到你的第一位虚拟助手客户”课程；已熟悉常见任务的资深虚拟助手可能不会从中获取更多价值。 该课程最佳在网页上观看，而非移动设备。 关于讲师：我是Erin，自2012年起从事虚拟助手工作，近十年过去，VA行业依然没有真正的工作标准化。成为VA并不需要任何培训，这既是好事也是坏事。独立的VA需要多年才能学习这些技能并开发适合自己业务的系统。我的目标是帮助您跳过困难阶段，快速与更高薪的客户合作。 加入45000名满意的在线学员，今天就开始您的VA旅程吧！
Clients are eager to hire virtual assistants who bring a wide variety of strong skills to the table. While clients (should) provide you some sense of how they like their tasks to be completed, they don't usually have the time or resources to train you on basic tasks. That's where this course comes in. This course will train you on must-have skills and provide downloadable templates and scripts for you to use with your own clients. This course has three main goals:To give you training on the most common tasks/requests. To give you basic training and tips on the common back-of-office things you'll need to do as a VA (think how to send clients an invoice, how to store client data securely, and even how fast you should aim to respond to client emails). To help you "standardize" your work, enabling you to work smarter and not harder.SKILLS YOU WILL LEARNCalendar Management: Learn to access client's calendars, schedule appointments/meetings, best online tools, and more.Inbox Management: Learn to request access to client's inboxes, send emails on client's behalf, create filters and priority systems.Expense Reporting: Learn the basics of expense reporting and about some of the most common corporate expense systems.Social Media Maintenance: Learn how to automate social media posts, including a mix of free and paid tools, and track metrics.Research: Learn how to provide easy-to-digest comparative, data, and informational research to your clients.Lead generation: Learn how to find any email and create lists of leads (or potential clients) for your own client's business. Event planning: Learn how to research and book vendors and manage guest lists and budgets.Travel booking: Learn to research the best flights, hotels, vacation rentals, car rentals, book with peace of mind, and check clients into travel ahead of time. Photo/Presentation Editing: Learn the basics of editing photos and presentations, including the best free online tools that go way beyond Canva.Making purchases: Learn the proper way to make a purchase on a client's behalf.But wait! What if your client requests something that you're totally unfamiliar with? The double-edged sword of working as a freelance VA is that you are responsible for your own continuing education. You'll learn about strategies to help you manage tasks that are WAY above your head (without losing your clients).We'll also cover basics about back-off-office training, like how to invoice clients, keep their data stored safely, and why you might consider end-of-week reports or weekly check-ins.THIS COURSE INCLUDESTemplates, templates, templates! Standardize your work and save yourself precious time by downloading or bookmarking my pre-made templates. Skip the "building" and start using these documents with your own clients, including but not limited to:travelresearchsocial mediapurchasingevent planning Checklists to ensure you're not skipping any step for any task.Pre-made spreadsheets to help you track projects, like social media management.Scripts to use with your own clients.A free delegation eBook to give to your clients. Delegation is a skill and not all clients are innately great at delegating tasks. If you have a client who struggles to give you tasks, slip them this eBook to help get their creative juices flowing. Who this course is for: New to beginner virtual assistants looking for some extra training on commonly requested tasks. Who this course is not for: This course will not teach you how to find clients. Start with the course "How to Find Your FIRST Virtual Assistant Clients" instead.Additionally, if you're a well established VA who already has a good handle on common tasks, you might not find more value from this content.THIS COURSE IS BEST VIEWED ON THE WEB (AND NOT ON A MOBILE PHONE).More about the teacher:I'm Erin, I've been a Virtual Assistant since 2012. Nearly 10 years later, there is still no true standardization of work across the VA industry. You technically don't need any training to become a VA, which is both a good...and not-so-good thing. It can take years for independent VAs to learn these skills and develop systems that work for their business. My goal is to help VAs like yourself skip the hard part and start working with better, higher-paying clients, faster.Join 45,000 happy students online and start your VA journey with me today!
