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所在平台: Udemy |
课程主页: https://www.udemy.com/course/vicidial-installation-masterclass-a-step-by-step-guide/
课程评论：没有评论
课程名称：VICIdial安装大师班：逐步指南 课程概述：VICIdial是一款强大的开源免费联系中心软件，基于稳健的Asterisk电话系统，因其卓越的外呼呼叫中心功能而闻名。它提供了一系列功能，如预览拨号、预测拨号和强力拨号，以及用于外呼调查的IVR调查活动。此外，VICIdial的功能不仅限于外呼操作，还使用户能够建立高效的内呼呼叫中心，配备如小组或队列、IVR菜单以及全面的实时和历史报告功能。这些报告使得监控代理绩效和实时查看销售活动成为可能。 本培训课程旨在为您提供成功安装VICIdial并验证其功能所需的知识。我将逐步指导您完成安装过程，包括在您的Windows系统上使用VirtualBox下载、安装和配置虚拟机。此外，我会协助您设置IP地址、配置时区以及其他必要的安装步骤。 进一步地，我将演示如何登录管理面板、设置权限、创建电话、注册软电话、创建活动，并验证VICIdial的成功安装。本课程面向那些对VICIdial完全陌生且没有任何软件或Linux知识的个人。 需要注意的是，本视频培训仅专注于安装方面，不涵盖VICIdial配置用于运行外呼或内呼呼叫中心的内容。如果您的目标是正确安装VICIdial并熟悉初始步骤，那么本视频将非常适合您。
Vicidial, a powerful open-source and free contact center software, is built upon the robust Asterisk telephony system. Renowned for its exceptional outbound call center features, it offers a range of functionalities such as Preview, Predictive, and Power Dialing, as well as IVR Survey campaigns for outbound surveys.However, Vicidial's capabilities extend beyond outbound operations. It empowers users to establish highly efficient inbound call centers, equipped with features like Ingroups or Queues, IVR menus, and comprehensive real-time and historical reports. These reports enable monitoring of agent performance and provide a real-time view of sales activities.This training course aims to equip you with the knowledge required to successfully install VICIdial and verify its functionality. I will guide you through every step of the installation process, covering tasks such as downloading, installing, and configuring a virtual machine using VirtualBox on your Windows system. Additionally, I will assist you in setting the IP address, configuring the time zone, and other essential installation procedures.Furthermore, I will demonstrate how to log in to the admin panel, set permissions, create a phone, register a softphone, create a campaign, and verify the successful installation of VICIdial. This course is designed for individuals who are new to VICIdial and do not possess any prior knowledge of the software or Linux.It is important to note that this video training solely focuses on the installation aspect and does not cover VICIdial's configuration for running outbound or inbound call centers. If your goal is to install VICIdial correctly and familiarize yourself with the initial steps, then this video is perfect for you.
