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所在平台: Udemy |
课程主页: https://www.udemy.com/course/value-stream-mapping-vsm-for-knowledge-processes/
课程评论：没有评论
课程名称：《知识流程的价值流映射（VSM）》 课程概述： 本课程旨在教授如何对知识型活动的流程进行价值流映射，通过视觉化的方式展示完成知识流程所需的信息和任务流。参与者将识别从启动到完成的所有步骤，找出低效率、瓶颈以及浪费的领域，例如不必要的审批或冗余的数据录入，从而优化流程，提高生产力。重点放在增强知识流动、减少延迟，以便组织能够优化流程，快速有效地做出决策，从而改善整体成果。 本课程适合那些管理知识流程、负责改善知识流程或回应客户问题及管理需求的人员，适用角色广泛。课程将展示如何使用价值流映射来理解和改进典型的知识流程。 学习内容包括： - 知识流程的价值流及其组成部分。 - 构建现状（AS-IS）价值流图的方法，以及如何收集活动时间、经过时间和准确性、完整性的数据。 - 计算流程效率、流程有效性（滚动通过率）和交付时间的关键绩效指标。 - 识别流程中的增值和非增值步骤。 - 使用简单的方法识别流程瓶颈。 课程还将介绍多种评估流程改进的方法，包括消除浪费、缩短交付时间、提高质量和增加产出。每种方法的具体信息和应用也会被详细解释。 接下来，参与者将学习应用精益流程改进方法，如防错、标准操作、一件流和看板系统，评估提升过程的潜在改进想法。课程最后将展示未来（TO-BE）价值流图及改进后的流程绩效指标，并讲解如何管理向改进过程的过渡。 本课程为参与者提供了系统的知识和工具，以提高其在知识流程管理及改进方面的能力。
Value stream mapping for knowledge processes involves visually mapping out the flow of information and tasks required to complete a knowledge-based activity, identifying all the steps from initiation to completion. This helps in pinpointing inefficiencies, bottlenecks, and areas of waste, such as unnecessary approvals or redundant data entry, which can be streamlined for improved productivity. By focusing on enhancing the flow of knowledge and reducing delays, organizations can optimize their processes, leading to faster, more effective decision-making and better overall outcomes.This course is intended for people who manage a knowledge process, are charged with improving a knowledge process, or responding to customer issues, or management needs. They can have many different roles. The course describes and shows how value stream mapping is used to understand and improve a typical knowledge process.The participants will learn what a value stream is for a knowledge process and the components of a value stream map for these processes. After that, the participants will learn how to construct an AS-IS value stream map and how to collect the data for activity time, elapsed time and percent accurate and complete.Using these data, they will learn how to calculate the key performance measures of process efficiency, process effectiveness (or rolled throughput yield), and lead time. They will go through the step of identifying value add and non-value add steps in the process.They will see how to identify the process bottleneck using a simple approach.Once the performance measures are explained, the participants will learn the many ways a process can be evaluated for improvement. These are Eliminate waste, reduce lead time, increase quality, and increase throughput. Each of these methods are explained as well as how to get the specific information needed for each.Next is to take the potential ideas to improve the process and apply lean methods of process improvement, which can include error proofing, standard operations, one piece flow and kanban systems. A method to evaluate which of the many ideas are more viable and impactful. is presented. This course wraps up with the TO-BE value stream map and the improved process performance measures. Managing the transition to the improved process is presented.
