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所在平台: Udemy |
课程主页: https://www.udemy.com/course/using-emotional-intelligence-and-managing-aggressive-people/
课程评论：没有评论
课程名称：情绪智力应用与应对攻击性人格 课程概述：本课程为组合课程，整合了两个相关但独立的主题：“职场情绪智力应用”与“应对攻击性人格”。 **第一部分：职场情绪智力应用** * **痛点：** 工作中是否感到事事不顺、充满挫败感？工作环境是否冲突不断？与同事合作是否困难？是否想逃避上班？ * **解决方案：** 提升职场情绪智力。 * **学习成果：** * 理解职场情绪的影响。 * 掌握富有同理心的沟通方式。 * 在对抗情境中运用关键情绪智力技能。 * 帮助他人培养自我认知与同理心。 * **课程形式：** 视频、书面材料、测验。 * **核心内容：** 在不到2小时内，学习并应用4项关键职场情绪智力能力。 * **目标受众：** 希望更好地理解、发展和运用情绪智力技能的学习者。 * **价值：** 为您的职业成功提供高强度训练。 **第二部分：应对攻击性人格** * **痛点：** 是否对同事或工作外的人际互动感到沮丧？是否觉得无法应对日常的攻击行为？ * **解决方案：** 战胜敌对和消极攻击者。 * **学习成果：** * 成功应对多种攻击性人格，包括：言语攻击者、背后诋毁者、易怒者、知识垄断者、不合作者、犹豫不决者。 * 在工作和生活中管理攻击性人格。 * **课程形式：** 视频讲座、案例研究、书面材料、测验。 * **核心内容：** 在不到2小时内，学习17种应对策略，处理公开的敌意和隐秘的消极攻击。 * **目标受众：** 希望通过管理攻击性人格来改善工作环境和生活品质的学习者。 * **价值：** 提供实用的方法来应对人际冲突。
This a combo course, reuniting to different but related courses: Using Emotional Intelligence on the Job and Working with Aggressive People.Using Emotional Intelligence on the JobYou feel that everything is wrong at work? Are you frustrated by your job? Is your working environment conflictual? Is it difficult to work with your colleagues? Do you feel like skipping work today?If your answer is yes, the solution is simple: work on your emotional intelligence and everything will change. Take a short course with high impact.After completing this course, you will be able to:understand the impact of workplace emotions,communicate with empathy,apply key emotional intelligence skills in a confrontation scenario, andhelp others to develop self-awareness and empathy.The course includes video materials, written documents and quizzes to facilitate optimal learning, and reinforce your understanding and practical skills.In less than 2 hours you are going to learn how to use your 4 key emotional intelligence competences on the job. So, ff you want to better understand, develop and use your emotional intelligence skills, you will greatly benefit from this course.This is high intensity training for your career success!Working with Aggressive PeopleIf you feel frustrated by the interactions with your co-workers or people outside your work, and you feel that you cannot fight daily aggressions, don't despair. Hostile and passive aggressors can be defeated.This course teaches you how to handle with success:verbal assailants,dirty diggers,hotheads,knowledge wardens,unresponsive aggressors, andwafflersboth in the workplace and in your life.We are going to analyze together 6 types of aggressors to understand their characteristics and strategies to deal with aggressors. For each type we are going to practice coping and response strategies.The course includes video lectures, case studies, written materials and quizzes, and teaches you, in not more than 2 hours, 17 strategies to deal with the openly hostile and the sneaky passive aggressors.So, if you are looking to improve your working environment and your life by managing aggressors, this course is for you.
