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所在平台: Udemy |
课程主页: https://www.udemy.com/course/twilio-react/
课程评论：没有评论
课程名称：Twilio - 用React和Node构建完整的呼叫中心 课程概述：Twilio是全球领先的云通信服务平台（CPaaS），能够帮助开发SMS解决方案、WhatsApp、语音、视频、电子邮件以及物联网（IoT）应用。Twilio为超过190,000家公司提供支持，每年促成近9320亿次人际互动。在本课程中，我们将利用Twilio的部分功能创建一个完整的呼叫中心，用户可以通过手机号码使用SMS登录，呼叫状态将实时显示在仪表板上，展示每个呼叫的阶段。呼叫将以欢迎信息接待，添加到队列后，呼叫中心的工作人员可以在仪表板上跟踪呼叫状态，呼叫将从响铃、排队到接听，如果错过呼叫，还会显示未接来电。 在登录阶段，我们将使用Twilio Verify发送验证短信来验证用户，一旦用户通过验证，我们将创建一个JWT令牌，允许用户登录仪表板并订阅接听和拨打电话。我们将使用可编程语音（Programmable Voice）在全球范围内直接从浏览器拨打、接听和监控电话，同时使用可编程SMS（Programmable SMS）进行信息的收发。 课程前端将使用React创建，使用hooks如useState、useEffect、useContext、useCallback等，并结合许多自定义hooks来提升应用的视觉效果，我们将使用Semantic UI来美化界面，为了帮助状态管理，将采用Immet和SocketIo实现实时通信。后端将使用NodeJS和Express创建REST API，以及SocketIO实现与React应用的实时通信。 本课程适合希望深入理解和实践Twilio平台的开发者，无论是初学者还是有经验的开发者。通过本课程，您将能够掌握创建高效呼叫中心所需的技能和技术。
Twilio the world's leading cloud communications platform as a service (CPaaS) that enables you to develop SMS solutions, WhatsApp, Voice, Video, email, and even IoT. Twilio powers communications for more than 190,000 businesses, and enables nearly 932 billion human interactions every year.In this course, we will leverage some of those capabilities to create a fully functional Call Center, where the users will log with their mobile number using SMS and call will be added to a dashboard in real-time, showing where each call stage is.Calls will be greeted with a welcome message, and after adding to a queue, the workers on the call centre can track the call status on the dashboard the call will flow from ringing to queued to answered and of course in case we miss a call it will also display a call missed.Verify - We will use Twilio Verify to send a verification SMS to the user in the login faze, once the user is verified with Twilio we will create a JWT token that will allow the user to login to the Dashboard and subscribe to receive and make calls.Programmable Voice - We sill use Programmable Voice to make, receive, and monitor calls around the world and directly from the browser.Programmable SMS - We will use Programmable SMS to send and receive SMS using TwilioOther important details:Frontend:We will create the front end in React using hooks, such as useState, useEffect, useContext, useCallback among many other custom hooks we will create, to make our application look amazing we will use Semantic UI and to help with the state management we will use Immet and SocketIo for realtime communication.Backend:Will be created using NodeJS, Express for the rest API and SocketIO for the real-time communication with the react app.
