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所在平台: Udemy |
课程主页: https://www.udemy.com/course/troubleshooting-your-root-cause-analysis/
课程评论：没有评论
**课程名称：** 疑难杂症解决之道（Troubleshooting your Root Cause Analysis） **课程概述：** 本课程由世界经济论坛认证的、对于组织至关重要的“解决问题”技能出发，深入探讨错误、缺陷、延误等问题对公司业绩及客户关系产生的严重影响。 课程将带领您复习解决问题（Problem-Solving）的核心概念，特别是与根本原因分析（Root Cause Analysis）相关的知识。您将深入了解我们大脑解决问题的机制，重点关注影响思维过程的认知偏差。此外，课程还将介绍解决问题过程中常用的工具、方法、流程，以及在制造环境中遇到的不同类型问题，如偏差（deviation）、变异（variability）、生产力（productivity）或创新（innovation）问题。 最终，所有课程内容将整合到“解决问题选择器”（Problem-Solving Selector）这一工具中，帮助您根据具体面临的问题，选择最合适的解决方案。 **学习亮点：** * **侧重实践：** 课程包含多个实践性强的作业，旨在让您立即将所学知识应用于实际工作中，为组织创造价值。讲师提供个性化反馈，助力您提升工作质量。 * **脑科学视角：** 深入解析大脑在解决问题时的运作方式，识别并规避常见的思维偏差。 * **工具集成：** 学习并掌握多种解决问题的工具和方法，并通过“解决问题选择器”实现灵活应用。 * **立即评估：** 鼓励您先观看免费课程内容，评估教学质量，并开启成为组织内宝贵问题解决专家的学习之旅。
The World Economic Forum has identified Problem Solving as one of the 10 top skills that organizations are looking for in their workers. And this is because the effects of errors, rejects, delays, etc., can seriously affect the results of the company and their relationship with the customers.In this course we will review the main concepts Problem-Solving, especially the ones related to the Root Cause Analysis. You will also understand how our brain works when solving problems, with an emphasis in the biases that affect our thinking processes. We will also review the main concepts of the various tools, methods, methodologies or processes, available for Problem-Solving, as well as the different types of problems, deviation, variability, productivity or innovation, that appear in a manufacturing setting.All the above information will be summarized in a Problem-Solving Selector, a tool that will help you decide which tool is the best for the particular problem you are facing.An important part of any learning process is application of the learned concepts to real life. The course has several assignments for you to complete, in order to start generating benefits to your organization immediately. If you send me your work, I will be happy to give you feedback to improve your work.I invite to check the free lectures and review the quality of the material I am making available to you and start your journey to become a valuable troubleshooter for your organization.
