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所在平台: Udemy |
课程主页: https://www.udemy.com/course/total-quality-management-tqm-o/
课程评论：没有评论
**课程名称：** 全面质量管理 (Total Quality Management, TQM) **课程概述：** 本课程聚焦于以客户为中心的全面质量管理（TQM），旨在实现企业运营的持续改进。TQM强调所有员工及其工作需与提升产品或服务质量的共同目标保持一致，并通过持续的反馈机制推动持续的改进和提升。管理层的坚定支持和承诺是成功实施TQM系统的关键因素和原则。 **学习成果：** 完成本课程后，您将能够： * 全面了解全面质量管理及其对组织的重要性。 * 更熟练、自信、有经验地参与组织内部TQM系统的建立，确保各部门提供标准化的优质服务。 * 更熟练、有经验地审计现有系统，识别质量管理和交付中的差距，并制定纠正措施和实施应对系统。 * 通过成功实施以客户和员工为中心的TQM系统，提升组织成功的影响力，从而提高客户和员工满意度。 **目标学员：** * 负责确保运营、产品和/或服务交付符合质量标准的质量经理。 * 致力于建设质量敏感文化的人力资源专业人士及其他相关人员。 * 需要确保质量管理系统有效运作的内部和外部审计师。
Total Quality Management (TQM) is a customer-oriented process that aims for the continuous improvement of business operations. It ensures that all employees and their work align to common goals of improving product or service quality, showing continuous enhancement and improvement through continuous feedback. Strong support and commitment from the management is a key factor and principle that could influence the success of implementing a TQM system in the organization.OutcomesAfter completing this course, you will be able to:Complete knowledge and understanding of total quality management and its importance to an organizationIncreased skill, confidence and experience to partake in establishing a TQM system within the organization for ensuring standard quality delivered by all departmentsIncreased skill & experience to audit current systems to check for gaps in quality management & delivery & devise corrective actions & implement systems to handleGreater skillset & capabilities to play an important part in influencing organizational success by successfully implementing TQM systems focused on the customer and employee, thus resulting in increased customer and employee satisfactionAudience:Quality managers responsible for ensuring adherence to quality standards in terms of operations as well as product and/or service deliveryHuman resource professionals and other stakeholders involved in building a quality-sensitive cultureInternal and external auditors who need to ensure that the systems set up for quality management are delivering the desired results
