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所在平台: Udemy |
课程主页: https://www.udemy.com/course/total-quality-management-tqm-certification/
课程评论：没有评论
课程名称：全面质量管理（TQM）认证 课程概述：全面质量管理不仅涉及产品和服务的质量，还包括实现这些质量的手段。本课程教授发展、实施和维护卓越产品和服务性能所需的核心工具和技术，旨在为客户提供更高的价值，重点关注持续提高生产力和降低运营成本。课程基于真实案例，帮助学习者深入理解并运用质量管理和全面质量管理的原则，确保从高层管理到全体员工都能努力实现组织的持续改进，以满足和超越客户需求及国际质量标准。本课程提供免费的可下载模板、白皮书及其他资源，供学习者练习和用于个人或职业上的自我提升。 核心主题： - 质量简介 - 质量等级及全面质量管理要素与模型 - 质量保证和质量控制 - 质量成本 - TQM工具和技术 - 六西格玛方法在TQM中的应用 - 改善和5S管理 - 统计过程控制（SPC） - 管理者在TQM中的角色 - 客户在TQM中的作用 课程学习成果： 完成本课程后，您将能够制定、实施和维护无差错的性能，向客户提供超值服务，实现持续的生产力提升、降低运营成本并提供优质的产品和服务。您将掌握发展并持续改进可行的质量管理体系所需的技能与技术，帮助公司转型为世界级组织。您将清楚理解并能够运用质量管理的基本原则，提升组织的质量文化。此外，您将能够选择和开发相应的TQM工具，以确保产品、项目和服务达到并超越客户需求及国际质量标准。 课程对象： 本课程适合希望转行进入质量管理领域但没有相关经验的个人，以及希望学习或提升全面质量管理知识和技能的人士。适合质量保证与控制人员、协调员和管理者、项目团队成员、工程师、客户服务人员及相关专业人士等。
Total Quality management entails not only product and service quality but also the means of achieving it. This Total Quality Management (TQM) course teaches core tools and techniques required to develop, implement and maintain excellence in terms of products and service performance and delivering superior value to customers with a focus on consistent productivity improvement and reduced operating costs. The course, which is based on real-world scenarios is designed to help students clearly understand and apply the principles of quality management and Total Quality Management (TQM) philosophies to ensure that all members starting with the top management, strive to achieve continuous improvement of the total organization, in terms of meeting and exceeding customer requirements and international quality standards.The course consists of FREE downloadable templates, white papers and other resources that you can practice with to enhance your skills or customize for your personal and/or professional usage.Core topics covered in this course include:Introduction to quality, Grade & TQM Elements & Models of TQM Quality Assurance and Quality Control Cost of quality TQM tools and techniques Six sigma methodology in TQM Kaizen and the 5S Statistical Process Control (SPC)Roles of managers in TQM Roles of customers in TQMWhat you'll learn at the end of the course:You will be able to formulate, implement, and maintain error-free performance, deliver superior value to customers in terms of consistent productivity improvements, reduced operating costs, and outstanding products and services. You will have developed the required skills and techniques necessary to develop and continually improve workable quality management systems required to transform your company into a world-class organization. You will have had a clear understanding and be able to apply the fundamental principles of quality management to enhance quality culture in your organization. You will be able to select and develop the appropriate TQM tools to ensure that products, projects and services are delivered to meet and exceed customer requirements and international quality standards.Who this course is for Individuals who want to branch into quality management as a profession with little or no previous knowledge in quality management. Individuals who wish to learn or improve their knowledge and skills in total quality management. Quality assurance and control personnel, coordinators and managers, project team members, engineers, customer service personnel and professionals etc.
