|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/total-quality-management-certification/
课程评论：没有评论
课程名称：全面质量管理：认证 课程概述：全面质量管理（Total Quality Management, TQM）是一种在组织中识别、交付和控制质量的方法。这是一种经过验证的、在当今劳动市场上需求极大的方法，强调将质量置于公司整体运营战略的核心。课程内容包括8个原则和8个关键步骤，通过这些内容，您将能够成功交付符合高质量管理要求的质量。 在本课程中，您将学习到： - 质量的基本概念（TQM、质量、持续改进等） - 全面质量管理的8个原则 - 实现全面质量管理的8个步骤 - 可用于TQM项目或日常工作中的工具和技巧 完成课程后，您将具备在您的组织中交付质量所需的知识和信心，从而改善人员、流程和程序的质量与绩效。您将积极影响产品与服务，提高客户体验，并为整体运营绩效带来改变与改进。今后，您将能够在多种组织中制定计划、策略和技巧，以确保运营的卓越性和优质的绩效。
Total Quality Management is an approach to the identification, delivery and control of quality within organization. It is a tried and tested method, highly in demand in today's workforce, which sees a company placing quality at the core of its overall operation strategy. It contains a set of 8 principles and 8 key steps that one must follow in order to successfully deliver quality in compliance with successful quality management. Within this course, you will learn:- The fundamentals of Quality (what is TQM, Quality, Continuous Improvement etc.)- The 8 principles of Total Quality Management.- The 8 steps to deliver Total Quality Management.- The tools and techniques you can use in a TQM project or as part of your daily activities.At the end of the course, you will have the knowledge and the confidence to deliver quality in your organization, improving both he quality and performance of your people, procedures and processes. You will positively impact your products and services, improve your customer and client experience and deliver overall change and improvements to your wider operational performance. Going forward, you will be skilled to deliver plans, strategies and techniques in a range of organizations to lock in operational excellence and sound quality performance throughout.
