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所在平台: Udemy |
课程主页: https://www.udemy.com/course/top-10-list-for-exceptional-presales/
课程评论：没有评论
Coursera 上的这门课程“卓越售前十大要点”将深入探讨卓越售前工作的艺术。课程将首先定义售前，并阐述在销售周期中售前资源的目标。 课程的核心内容将围绕与客户互动时需要牢记的十大关键要素展开，包括： * **销售周期中的首要任务** * **如何兑现承诺** * **如何管理客户期望** * **积极倾听的重要性** * **会议准备清单** * **如何公平竞争** * **承认自己并非无所不知** * **认识到自身软技能的不足** * **如何将客户满意度问题转化为优势** 这些都是经过验证的技巧、行为、习惯和沟通方式，适用于与内部和外部客户的互动。课程强调，卓越的售前工作关乎个人品牌和声誉。掌握正确的态度、方法、技能、习惯和工具，售前职业可以带来丰厚的回报。此外，课程还提倡团队协作精神，鼓励学员与同事分享经验，并在需要时寻求帮助。 通过学习，学员将了解如何始终展现最佳一面，给客户、合作伙伴、同事和公司领导留下持久的印象。
In this course participants will learn about the art of exceptional presales. We will discuss a definition for presales along with the objective for presales resources during the sales cycle. We will discuss in detail the top 10 things we need to keep in mind as we interact with customers. From our top priorities during every sales cycle, how to ensure we follow up on promises, how to manage expectations, the importance of active listening, the things we need to prepare for meetings, how to compete with integrity, how to admit we don't know everything, being aware of the gaps in our soft skills, and how to use customer satisfaction issues to our advantage. These are proven techniques, behaviors, habits and ways of conducting ourselves as we interact with internal and external customers. It's about your brand. It's about your reputation. A career in presales can be rewarding and profitable with the right attitude, approach, skills, habits and tools in your toolbox. It's about being a team player and sharing with your team mates as you learn along the way and also being able to ask for help when you need it. We will discuss the different ways to always put our best foot forward and leave a lasting impression on customers, partners, peers and leadership within your organization.
