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所在平台: Udemy |
课程主页: https://www.udemy.com/course/the-ultimate-itil-foundations-certification-course/
课程评论：没有评论
**课程名称：** ITIL 4 基金会认证终极课程 **课程概述：** 本课程是一门令人兴奋且充满活力的在线培训课程，旨在为IT领导者、从业人员、支持人员以及与组织数字和信息系统职能部门打交道的员工提供实践性的理解，掌握关键概念、通用语言、原则和实践，从而能够成功管理现代IT支持的服务。课程基于ITIL 4最新的2019年指南中 featured 的最佳实践服务价值体系。 ITIL 4认证计划可以根据个人和组织的学习需求进行调整。它采用模块化、分层的方法，让您能够全面了解服务管理，或专注于特定知识领域。 ITIL 4 基金会课程介绍了一个端到端的操作系统模型，用于创建、交付和持续改进技术支持的产品和服务。此认证适用于任何需要理解IT和数字服务交付的关键概念，并希望帮助组织拥抱新的服务管理文化的人员。它适合ITIL 4旅程的初学者，或希望更新现有ITIL知识的人士。 **课程将帮助您理解：** * 现代IT和数字服务组织如何运作。 * 价值流如何提高速度和效率。 * 文化或行为原则如何指导有益于整个组织的工作。 * 如何使用通用的服务管理术语和概念。
This exciting and dynamic online training course provides IT leaders, practitioners, support staff and staff interfacing with the organization's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.The ITIL 4 certification program can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge.ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. This certification is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.The course will help you to understand: how modern IT and digital service organizations operate, how value streams increase speed and efficiency, how cultural or behavioral principles guide work that benefits the wider organization, and how to use commonly-used service management terms and concepts.
