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所在平台: Udemy |
课程主页: https://www.udemy.com/course/the-professional-receptionist-training-course/
课程评论：没有评论
**课程名称：专业接待员培训课程** **课程概述：** 本课程旨在全面培养学员成为一名专业的接待员。接待员是公司的“门面”，是客户、访客及所有外部人士与公司建立第一印象的关键。课程强调接待员不仅要处理来电、接待访客、服务员工、接听电话，还要承担多样化的行政和维护工作。接待员的工作充满变化，需要与不同的人打交道，应对各种任务，甚至在处理危机时也要保持冷静、自信和专业的形象。 **核心能力培养：** 通过本课程，学员将掌握成为一名优秀接待员所需的关键技能，包括： * **自信心提升：** 能够从容面对各种情况和沟通。 * **工作效率提高：** 掌握高效的工作方法，增加生产力。 * **建立良好关系：** 学会与各方人士建立尊重且持久的合作关系。 * **任务处理能力：**Eloquently handle all your tasks as expected from a professional receptionist.（流利地处理所有工作，达到专业接待员的期望）。 **课程内容要点：** 本课程超越了传统意义上的接电话和传达留言，它将帮助您理解接待员角色的进化和不断扩展的职责。您将学习： * **沟通技巧：** 如何有效清晰地与他人沟通。 * **职业形象：** 如何在着装、仪态上展现最佳职业风貌。 * **人际交往：** 如何与不同层次的员工（包括管理层）和访客和谐共处。 * **工作环境营造：** 如何使接待区域整洁、舒适、有吸引力。 * **基本行政工作：** 处理邮件、包裹、小额现金、基本系统操作等。 **课程章节设置：** 1. **引言** 2. **专业接待员职业** 3. **专业接待员的形象与风格** 4. **工作场所安全与安保** 5. **前厅接待环境** 6. **商务礼仪与道德规范** 7. **前厅沟通** 8. **总机、电话礼仪与通话处理** 9. **客户服务：接待与协助访客** 10. **基础行政职责与系统** 11. **求职与面试技巧** 12. **总结** 本课程将为您提供宝贵的知识和实践经验，助您成为一名出色的专业接待员。
WHAT DOES A RECEPTIONIST DO?Receptionists embody and reflect what the company wants to show the world. The first contact and first impressions of the company starts at the front gate, security, main entrance, with customers, clients and external people, while visiting your company.Receptionists attend to callers, visitors, employees, telephone calls, and handle a variety of administration and maintenance tasks.Days are never the same; it will vary in activities and interactions with many different people and tasks.Even when you are dealing with a crisis, you can never let anybody know, and keep smiling - while remain cool and in control. This is a skill that you can learn to master.The aim of this course is to equip you withconfidence,increased productivity,building respectful long-lasting relationships, andeloquently handle all your tasks as expected from a professional receptionist.As receptionist your job is not merely limited to answering phone calls and taking messages. This role evolved over time and expanded beyond the traditional scope and requires the receptionist to take on more responsibilities as well as frequently adding to his/her skills set.You will learn many new skills, how to communicate, look and dress your best, work with a variety of individuals (employees, managers and visitors), how to make your workspace attractive and comfortable for everyone passing through the door, handling deliveries and purchases, dealing with petty cash, and much more.The course cover the following:Section 1 IntroductionSection 2 The Professional Receptionist ProfessionSection 3 Image and Style of the Professional ReceptionistSection 4 Workplace Safety and SecuritySection 5 Front Office Reception EnvironmentSection 6 Business Etiquette and EthicsSection 7 Front Office CommunicationSection 8 Switchboard, Telephone Etiquette and CallsSection 9 Customer Service: Receiving and Assisting VisitorsSection 10 Basic Administrative duties and systemsSection 11 Job application and Interview skillsSection 12 ConclusionLet's get started ~ I hope you will enjoy this course tremendously!
