|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/the-happy-customer-guide-4-steps-to-solve-any-complaint/
课程评论：没有评论
课程名称：《快乐顾客指南 - 四步解决任何投诉》 课程概述： 在这个课程中，您将学习如何处理不满的顾客。虽然您可能做了很多工作来保持顾客满意，但任何业务都难免会遇到愤怒的顾客。通过本课程的学习，您将能够快速而轻松地应对这些情况，并在结束对话时，让顾客不仅愿意再次使用您的服务，还会向他人推荐您。课程内容包括： 1. 了解业务与顾客之间的两大关键。 2. 四步解决顾客投诉的指南。 3. 如何使用积极的语言与消极的语言。 4. 针对不同投诉方式的应对策略，包括如何处理在社交媒体上公开的投诉。 关于讲师： 我叫凯莉，是一位双胞胎母亲，导师，三本书的作者，保险公司合伙人以及设计师和摄影师。我一直以来都在尝试不同的职业，迎合我对多元化的热爱。我的座右铭是“你只要想要，就能拥有任何你想要的东西”，这一信念帮助我创建了自己的小事业，并实现了良好的工作生活平衡。 我的经验： - 15年的企业家经验 - 为王子信托提供了3年的指导 - 开办了4家成功的个人企业 - 成功出售了一家企业 - 经营了一家出售特许经营的业务 本课程旨在帮助您开始、发展或建立您的业务，实现理想的职业生涯和平衡的生活。
Now I know and you know that your business is awesome and you do everything you can to keep your clients happy. However in reality that is just not possible. You will at some point come across an unhappy customer and this course is going to help you deal with that situation quickly and easily. By the end of this course you will be comfortable dealing with any angry customer that comes your way, you should be able to end the conversation knowing that that customer will not only use your services again but they will recommend you to others. Seems crazy right? It's not that hard, I promise!In this course I will take you through the following:My two key things to remember when it comes to your business vs your customerMy 4 step guide to solving any customer complaintUsing positive language vs negative languageThe different ways people can complain - including how to deal with very public social media complaintsAnd I'm always available to answer any questions you might have.About MeHi, I'm Kelly. A twin Mum, mentor, author of three books, co owner of an insurance company, designer and photographer. I was never very good at sticking to just one thing and it used to annoy me when people said I could only have one job. It's taken a while but I think I'm starting to prove those people wrong!My moto is and has always been 'you can have anything you want if you want it enough' and this simple sentence has allowed me to build my mini empire and have a great work life balance.Now I could pretend that I'm a multi millionaire of that I have thousands of pounds in the bank but it wouldn't be true and I'm not here to tell you how to make your first million. I'm here to help you start, grow or build your business so that you too can have your dream job (or jobs) and create a great work life balance too.Why Me15 Years of Entrepreneurial Experience3 Years Mentoring for the Prince's Trust4 Successful Personal Businesses1 Successful Business Sale1 Sold Franchise
