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所在平台: Udemy |
课程主页: https://www.udemy.com/course/the-foundation-of-quality-for-business-profit/
课程评论：没有评论
课程名称：商业利润的质量管理 课程概述：本课程为期2.5小时，旨在提升商业卓越，重点关注质量管理、客户满意度、商业卓越以及流程改进工具、技术和方法。课程内容深入探讨如何通过实施质量原则、工具、技术和方法来提升客户满意度、业务增长和盈利能力。适合创业者、员工及商业所有者，助力他们更好地启动业务、改善工作环境、增强知识和技能，以及合理规划项目。 课程分为五个部分： 1. 质量介绍：包括质量的一般原则、定义、管理、商业方法论、术语、绩效指标及质量管理的历史演变。 2. 客户之声：定义客户、客户类型及分析客户需求和满意度的国际工具。 3. 关键绩效指标（KPI）与质量成本（COQ）。 4. 改进工具与方法论：介绍七种质量控制工具（如直方图、控制图、帕累托图、检查表、鱼骨图、散点图、流程图）及持续改进的凯泽/Kanban和六西格玛。 5. ISO 9001实施项目：学习项目管理工具，了解国际标准ISO 9001的内容，并逐步实施以获取认证。 主要内容包括： 1. 商业工具与方法论，以及关键绩效指标。 2. 管理质量对商业卓越、盈利和客户满意度的影响。 3. 增强企业文化。 4. 质量管理的七项原则及其对商业卓越的贡献。 5. 客户类型及客户细分流程。 6. 从客户角度看产品和服务的特性。 7. 学习测量、数据类型、测量中的错误以及七种有效的质量控制工具。 8. 如何创建专业报告以及如何报告质量成本（COQ）。 9. 持续改进的凯泽和六西格玛方法论。 10. 根本原因分析（RCA）和问题解决工具与技术。 11. ISO 9001质量管理体系的要求。 12. ISO 9001实施的项目步骤。 通过本课程，学员将获得实用的质量管理技能，为实现商业卓越、提升客户满意度和增加企业盈利奠定基础。
This course is a 2.5 hours business excellence course, focuses on quality management, customer satisfaction, business excellence and process improvement tools, techniques and methodologies: It's all about business and business excellence, and how implementing quality principles, quality tools, quality techniques and quality methodologies can lead to customer satisfaction, business growth, and business profitability.It helps entrepreneurs to tactfully start their own business, employees to improve their workplace, and business owners to enhance their knowledge, enlarge their skills, and rightfully plan their own projects.Sections:- (Section 1 ): introduction to quality (general principles, definition of quality, quality management, principles of quality, business methodologies, terminologies, performance indicators, and historical evolution of quality management)- (Section 2): Voice of the customer (definition of customer, types of customers and the international tools used to analyze customer requirements and customer satisfaction)-(Section 3): Key Performance Indicators KPI's: and Cost of Quality COQ- (Section 4): Improvement tools and methodologies (the 7qc tools, histogram, control chart, pareto diagram, check sheet, control chart, fishbone, scatter diagram, process flow chart, and eventually kaizen & six sigma)- (Section 5): Implementation of ISO9001 in a form of a project (learning the essential Project management tools, what contents does the international standard ISO9001 contain and most importantly is how to step-by-step implement it and get the certified)Main subjects:1. Business tools & methodologies and Key performance Indicators2. Effect of managing quality on business excellence, profitability and customer satisfaction3. enhance company culture4. The seven principles of quality management and their contribution to business excellence5. Types of the customers, and customer segmentation process, 6. Products and services features from customer's perspective7. Learn measurements, types of data, mistakes in measurements and the seven quality control tools known as The 7 QC Tools, they are very effective for solving problems.8. How to create Professional reports and how to report Cost of Quality or (COQ)9. Kaizen and Six Sigma methodologies for continual improvement10. Root cause analysis RCA and Problem solving tools and techniques11. Requirement of a Quality management system as of ISO 9001 12. Implementation of ISO9001 as a project
