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所在平台: Udemy |
课程主页: https://www.udemy.com/course/the-first-principle-of-quality-management-system/
课程评论：没有评论
课程名称：质量管理体系的基本原则 课程概述：本课程通过质量管理体系（QMS）的方法，深入阐述并强调任何组织客户满意度的重要性。课程内容包括客户满意度的模型与测量指标。同时，课程也展示了市场营销与质量管理体系之间非常重要的相似性。课程设置了部分测试问题，以考察学员的理解和掌握情况。整个课程分为介绍部分和七个章节。 课程目标： I. 更好地理解质量管理体系的基本原则：关注客户 II. 以客户为中心管理您的组织 III. Recognize QMS（关注客户）与市场营销之间的联系 IV. 衡量客户满意度 V. 在实践中改进关注客户的原则，旨在提升组织的整体质量 目标受众： I. 对管理、商业、市场营销及相关领域感兴趣的学生 II. 各类组织的中层和战略管理人员 III. 从事质量管理体系的专业人士 课程要求： 学员仅需保持： - 专注和专心 - 开放心态 - 好奇心 - 尽量享受学习过程 讲师简介：Ernad Granić 教育背景： - 硕士，技术科学，质量管理体系（QMS）领域 - QMS审计员 - 公共采购硕士 - 森林工程师 - 后备军官 经验：拥有超过20年的多元化职业经历，包括公司经理、项目经理、顾问、咨询师和与质量管理体系及可持续性相关的研究者，参与这些概念的实际应用及科学研究（发表多篇学术论文）。此外，还在一家致力于通过多学科方法提高多样客户组织能力发展公司的专业背景，具备出色的咨询、辅导和演讲能力。
1. A brief, honest, well written course descriptionThrough QMS approach the Course provides elaboration and highlights importance of customer satisfaction of any organization.Then, the course provides model and metrics for measurement of the customer satisfaction.During the course some very important similarities between marketing and QMS has also been presented.Parts of the course are questions for testing attenders.The course is consisted of Introduction part and 7 sections.2. Clear course goals, target audience, and requirements that are easy and understandCourse goals:I. Better understand The First Principle of QMS: Focus on customerII. Manage your organization with focus on customerIII. Recognize link between QMS (Focus on customer) and Marketing in an organizationIV. Measure the customer satisfactionV. Improve principle of Focus on customer in the practice aiming to increase quality of your organization's performing.Target audience:I. students whose interest is related to management, business, marketing and many other related fieldsII. middle and strategic management of all kind of organizationsIII. professionals who are dealing with QMSRequirements:Only to be:•focused and concentrated•open- minded•curious•try to enjoyBio:Name and surname: Ernad GranićEducation:-Master of technical science, Field: Quality management system (QMS);-Auditor QMS-Master of Public Procurement-Forestry Engineer-Reserve Military OfficerExperience:More than 20 years of diverse professional engagement as company manager, project manager, advisor, consultant and researcher linked with concepts of QMS and sustainability including implementing these concepts in practice and scientific researcher (author of scientific papers).Also, significant professional experience in development company whose mission was building capacity of diverse clients - organizations through multidisciplinary approach.Very developed advisory, coaching and presentation skills.
