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所在平台: Udemy |
课程主页: https://www.udemy.com/course/the-complete-servicenow-system-administrator-course/
课程评论：没有评论
课程名称：全面的ServiceNow系统管理员课程 课程概述：无论您是ServiceNow的新手还是需要复习的老手，本课程将教您如何正确管理ServiceNow实例，并为ServiceNow认证系统管理员考试做准备。课程内容超过11小时，配有工作簿和基于系统管理员考试的练习考试。课程涵盖基础和高级的ServiceNow概念，如列表、表单、表格管理、用户管理、IT服务管理、事件、通知等多种内容！除了讲座外，每个模块还设有测验和大量额外资源。完成本课程后，您应能够： - 创建新用户、用户组和角色 - 管理用户和访问权限 - 配置和自定义列表及表单 - 在NOW平台上创建新应用程序 - 利用事件和通知 - 通过导入集导入数据 - 构建自定义报告 - 理解何时使用UI策略、UI动作、业务规则、脚本包含和数据策略 附加材料：本课程还提供了一个关于如何在ServiceNow中构建您自己应用程序的额外模块！ 常见问题： Q：课程涵盖哪一版本的ServiceNow？ A：本课程已更新为巴黎版本，最初录制于金斯顿版本。 Q：我可以跟随自己的实例进行学习吗？ A：可以！我提供了如何获取您自己的个人开发者实例的说明。 课程特点： - 更新至巴黎版本 - 测验 - 练习考试 - 工作簿 - 1080p高清视频录制 涵盖主题： - 用户界面 - 自定义，包括UI策略、UI动作、业务规则、脚本包含、数据策略 - 客户端与服务器端自定义 - 更新集 - 表格管理与关系 - 字段类型与引用字段 - 用户、组与角色 - 访问控制 - 模拟用户 - LDAP与SSO - 事件管理 - 问题管理 - 变更管理 - 配置管理 - 服务水平协议 - 服务目录管理 - 知识管理 - 服务门户 - 系统属性 - 系统诊断 - 工作流 - 导入集 - 报告 - 自定义应用开发
Whether you're brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.After completing this course you should be able to:Create new users, groups, and rolesManage users and accessConfigure and customize lists and formsCreate new applications on the NOW platformLeverage events and notificationsWork with importing data through import setsBuild custom reportsUnderstand when to use UI policies, UI actions, business rules, script includes, and data policiesBonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!FAQsQ: What version of ServiceNow does this cover?A: This course has been updated for the Paris release and was originally recorded on the Kingston release.Q: Can I follow along with my own instance?A: Yes! I provide instructions on how you can obtain your very own personal developer instanceFeaturesUpdated for the Paris release!QuizzesPractice ExamWorkbook1080p video recordingsTopics CoveredThe user interfaceCustomizations including UI policies, UI actions, business rules, script includes, data policiesClient-side versus server-side customizationsUpdate setsTable administration & relationshipsField types & reference fieldsUsers, groups, & rolesAccess controlsImpersonating usersLDAP & SSOIncident ManagementProblem ManagementChange ManagementConfiguration ManagementService-Level AgreementsService Catalog ManagementKnowledge ManagementService PortalSystem propertiesSystem diagnosticsEvents & notificationsWorkflowsImport setsReportingCustom application development
