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所在平台: Udemy |
课程主页: https://www.udemy.com/course/the-best-zendesk-admin-to-change-the-world/
课程评论：没有评论
**课程名称：** 如何成为最佳 Zendesk 管理员并改变世界 **课程概述：** 本课程汇集了讲师长达 11 年、350 多个项目经验的 Zendesk 管理专业知识。通过这门课程，你将学习到讲师十年来的所有精华秘诀，目标是帮助你成为最出色的 Zendesk 管理员，进而帮助尽可能多的人。 **课程内容亮点：** * **全方位 Zendesk 知识：** 学习 Zendesk 的所有核心功能，例如触发器（Triggers）、机器人（Bots）、全渠道（Omnichannel）和网页小部件（Web Widget）。 * **实用的设置框架：** 掌握 Zendesk 的配置框架，学习如何有效地设置工作流程。 * **简化学习过程：** 告别学习复杂工具 Zendesk 的痛苦，以更容易理解的方式掌握相关知识。 * **备考 Zendesk 认证：** 为 Zendesk 认证考试做好充分准备。 * **提升工作效率与影响力：** 让你更轻松地改善同事的生活，给同事留下深刻印象。 * **数据驱动的洞察：** 学习创建报告，识别对公司盈利贡献最大的重要客户。 * **职业发展：** 发现你的专业领域，给老板和客户留下深刻印象。 * **系统集成：** 将你的系统整合起来，以便跨平台查看客户数据。 * **优化客户体验：** 制定客户体验策略，提高客户忠诚度和回头率。 * **节省成本与时间：** 优化客户服务（CS）流程，节省员工成本和工资，将更多时间用于公司业务。 **讲师承诺：** 讲师将努力上传新视频，涵盖 Zendesk 新推出的功能。同时，讲师也在寻找有才华的人才。如果你获得认证，欢迎联系讲师，共同合作。 **目标学员：** 希望成为顶尖 Zendesk 管理员，提升工作效率，优化客户体验，并为自己的职业生涯带来积极影响的专业人士。
In this course I fit everything I've learned in my 11 year career with 350+ projects completed. All the sweat and tears I've spent over a decade in learning, I am giving to you within this course. All my secrets!I want to help you be the best Zendesk admin you possible can. This way, we can help as many people as possible. Together.I've helped clients like KhanAcademy, Porsche, Vorwerk, TradeRepublic, HappySocks, Earnin, Lowes etcThe time to take action is now.With this course you will:Make your life easier by learning everything about ZendeskLearn a framework of how to setup ZendeskLearn how to setup workflowsTake the pain away of learning a complex tool like ZendeskPrepare for the Zendesk certification examLearn to use all Zendesk functionality available: Triggers, Bots, Omnichannel, Web WidgetImpress your colleagues with how easily you can make their lives betterCreate reports to keep an eye our for the important clients that bring in the most money for your companyDiscover your niche and impress your boss and clientsIntegrate your systems together to see client data across all platformsGet better reporting so agents will act quicker on informationA Customer Experience strategy for more returning customersGet time back to focus on your businessSave on staff costs, save on wagesReduce the time to work on CS and get more time for the businessI will do my best to upload new videos with new features being launched on Zendesk.I am always looking for new talent so when you get your certification, say hi and let's work together.
