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所在平台: Udemy |
课程主页: https://www.udemy.com/course/the-art-of-exceptional-customer-service-1-day-full-training/
课程评论：没有评论
**课程名称：卓越客户服务的艺术 - 1天全天培训** **课程概述：** 本课程汇集了讲师15年的宝贵经验，涵盖了房地产专家的实战技巧以及在万豪国际客户联络中心担任客户服务专家和经理的丰富经历。讲师擅长处理极具挑战性的客户，并将不满意的客户转化为忠诚顾客。 **课程内容：** * **实战经验分享：** 毫无保留地分享多年的行业知识和实践经验。 * **工具与信心：** 提供应对客户服务挑战的工具和建立信心的指导。 * **全方位沟通技巧：** 涵盖面对面交流、电子邮件以及电话沟通中的客户服务最佳实践。 * **适用人群广泛：** 无论您是普通的客户服务代表，还是主管/经理，都将学到专业技能。 * **赋能与成长：** 帮助学员自信地应对各种客户服务场景，并将其与自身同理心和积极态度相结合，打造成功的客户服务模式。 **培训目标：** 完成本课程后，学员将能够： * 自信地处理各种客户服务情境。 * 将不满意的客户转化为忠诚的顾客。 * 在客户沟通中展现专业性。 * 对服务对象和客户体验产生积极而深远的影响。 **讲师期待：** 讲师热切期待欢迎各位学员，并见证大家在课程中的成长。
Please join me in this comprehensive course where I'll draw from my 15 years of experience as a real estate specialist and later as a dedicated customer service specialist and manager on duty while working in Marriott International customer contact center in Ireland. Throughout my career, I've honed my skills in handling even the most challenging customers, transforming upset clients into not just satisfied, but loyal patrons.During our training sessions, I'll share the wealth of knowledge I've amassed over the years, providing you with the tools and confidence needed to navigate the dynamic realm of customer service with ease. From face-to-face interactions to email correspondence and telephone conversations, Regardless if you are regular customer service representative or the supervisor/manager like myself, I'll equip you to approach every scenario like a seasoned professional from day one.Whether you're currently engaged in customer-facing roles or preparing to embark on this fulfilling journey, I'm confident that upon completing this course, you'll be empowered to make a significant, positive impact on the individuals you serve and the world at large. Combine the insights gleaned from this training with your natural empathy and can-do attitude, and you'll possess an unstoppable formula for success.I'm eagerly anticipating the opportunity to welcome you to this course and witness your growth firsthand!
