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所在平台: Udemy |
课程主页: https://www.udemy.com/course/the-7-tools-of-quality/
课程评论：没有评论
**课程名称：** 质量的七种工具 **课程概述：** 本课程旨在教授学员如何识别、建立和控制组织内的质量。课程将深入介绍被广泛应用于各种行业、部门和规模组织的七种经典质量工具。这些工具能够帮助学员识别数据分布和频率、评估流程稳定性和绩效、找出问题根源，并以图表形式展示关键业务的现状。 **课程将涵盖以下内容：** * **质量基础：** 学习质量的基本概念，通过案例了解如何监控质量及其重要性。 * **七种工具详解：** 详细介绍每种工具的定义、适用场景及使用原因。 * **实际操作演示：** 提供基于真实场景的实践演示，指导学员如何全面应用这些工具。 * **工具输出与选择：** 学习如何解读工具的输出结果，识别“良好”的表现，并根据具体情况选择最合适的工具。 **课程价值：** 这些工具能帮助学员识别质量需求，发现现有质量面临的风险，并指明改进方向。它们既可用于被动响应问题，也可用于主动预防风险，同时还能用于理解当前绩效和预测未来风险。更重要的是，这些工具可以传授给他人，让大家在日常工作中应用，从而逐步提升整体质量和绩效。
Identifying the need for, instilling and controlling quality within an organization is a skill highly in demand today. To enable you to do this, the 7 tools of quality are a set of tools tried and tested in a range of industries, sectors and organizations of all sizes. They can be used for many different purposes including identifying the distribution and frequency of data points, assessing the stability and performance of a process, understanding the root cause of a problem and graphically showing you the current state of your key operations. In this course, we will:- Learn about the fundamentals of quality, looking at examples, how to monitor it and why it is important.- Review each of the tools, breaking them down into what they are, when they should be used and why.- Run through a series of practical demonstrations, based on real life scenarios, to show you how to deploy the tools in full.- Learn about what you should expect as outputs from the tools, what good looks like and how to determine the best tool for the job, depending on the situation at hand.These tools can help you to identify that quality is indeed required, that established quality is in danger and show you the path to improvement. They can be used reactively and proactively, to understand current performance and future risks and, crucially, can be trained out to others to deploy as part of their daily activities - improving quality and performance one colleague at a time.
