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所在平台: Udemy |
课程主页: https://www.udemy.com/course/the-5-fundamentals-of-hospitality-management/
课程评论：没有评论
《酒店管理五大基础》课程概览 本课程由酒店业资深人士为酒店业从业者量身打造，旨在填补管理经验不足的空白，助您在快节奏、高流动的行业中脱颖而出。课程内容涵盖： 1. **自我管理**： * 理解管理者与领导者的角色，以及如何兼顾两者。 * 掌握成为优秀管理者和领导者的四大要素：精通基础、能力与知识、以身作则并适度放权、建立关系。 * 认识管理者职责，培养开放的学习和成长心态。 * 提供入职管理层的实用技巧，并鼓励寻找导师。 2. **团队管理**： * 强调团队合作在提供卓越服务中的关键作用。 * 学习如何构建高绩效团队，最大化团队潜力。 * 掌握人才匹配，使合适的人担任合适的职位。 * 引入适用于酒店业的独特管理风格——“变形领导力”。 3. **工作量管理**： * 学习任务优先级排序和有效执行。 * 掌握授权技巧，减少时间浪费。 * 引入“优先级量表”，确保在正确的时间处理正确的事。 * 学习“时间管理四大法宝”，帮助您争取更多时间。 * 提供清晰的步骤指导，实现高效授权。 4. **管理挑战性对话**： * 直面并克服新管理者对困难对话的恐惧。 * 学习处理棘手或尴尬工作对话的技巧，以达成最佳结果，减少双方不适。 * 理解区分恰当与不恰当要求的界限，并学会如何拒绝。 * 在沟通中保持良好人际关系。 5. **绩效管理**： * 学习如何激励团队成员，鼓励他们发挥最佳表现。 * 通过“升级”机制，助力团队成员发展并最大化个人潜能。 * 掌握设定 SMART 目标、执行和跟进的方法。 本课程语言简洁，结合了与您岗位相关的真实场景和练习，帮助您在酒店业中成为杰出的领导者。您将有机会按照自己的节奏学习，反思过往经验，通过实践活动巩固知识，并培养开放和自我发展的思维。 **讲师团队 (Appetite4Careers)**: Appetite4Careers 是一家专注于酒店业的全球学习与发展咨询公司，总部位于伦敦。我们致力于吸引、留住和发展酒店业人才，并与企业和个人合作，提供个性化的人才发展解决方案。我们的导师拥有丰富的行业知识和实践经验，深知管理人员在当前环境下面临的压力，并致力于帮助他们成长为卓越的领导者。无论您是厨师、服务员、经理还是总监，或是后勤支持人员，我们都有适合您的课程。
Introduction to the courseThis course has been written for hospitality people, by hospitality people. In this fast paced and transient industry that we work in, too often do we find people stepping up into a management position without the support or resources in place to help them succeed. This course will provide just that.The 5 Fundamentals of Hospitality Management includes:Managing yourselfManaging your TeamManaging your WorkloadManaging Challenging ConversationsManaging PerformanceHow about instead of learning how to do things by trial and error, you learn form the experts and the mistakes they made to become effective managers and leaders.The benefits of enrolling onto this course include, but are not limited to...You can be in control of your own learning journey, completing the course at your own paceYou will have the opportunity to reflect on your own experiencesEvery lecture has an activity for you to complete, ensuring retention of knowledgeYou will adopt an open mindset, encouraging self development and growthWho is Appetite4Careers?Appetite4Careers is a Learning and Development consultancy specialising in hospitality. We are a global enterprise, based in the bustling city of London, the epicentre of the United Kingdom's culinary scene. We work with businesses to provide the perfect solution to their people development needs, as well as working with individuals to support their personal and career development.It is our absolute mission to attract, retain and develop talent for the hospitality industry.Our tutors have a wealth of knowledge and experience in all aspects of the hospitality industry. They understand and appreciate that Managers are under a lot of pressure to be top performers, especially in the current climate we are living in. Appetite4Careers has been created to support people within the hospitality industry, no matter what their role, to develop themselves into exceptional leaders.Whether you are a chef or a waiter, manager or a director, or if you work in head office in a supporting role, we have a bank of courses for you to choose from.Course Overview:The 5 Fundamentals of Hospitality Management is broken down into 5 sections:Managing yourselfManaging your TeamManaging your WorkloadManaging Challenging ConversationsManaging PerformanceManaging Yourself:In this fundamental we look at What is a Manager and a Leader and how can you be both. You will learn the 4 essentials of being an effective manager & leader which are: Being brilliant at the basics; Being competent and knowledgeable; Leading from the front and managing from the back; Building Relationships.We will also look at the role and responsibilities of being a manager, as well adapting your mindset to be open to learn and grow. We share some top tips when stepping into management and you will be tasked to find a mentor to support you through your journey.Managing your Team:Hospitality is not a one man show - Teamwork is essential to deliver true hospitality.In this fundamental we will look at what a team is and how you can maximise its potential and become high performing. You will learn how to put the right people in the right role to get the best out of them and you will also be introduced to our unique management style that is perfect for hospitality, Shape Shifter Leadership.Managing your Workload:In this fundamental will learn how to prioritise your tasks effectively; action them accordingly; learn how to delegate and how to manage those time parasites that eat away at your day. You will be introduced to our priority scale which will ensure you are doing the right task at the right time. We will also introduce you to the 4Ds of Time Management which, if used correctly, can help you gain time rather than lose it. When it comes to delegation, you will be given clear steps to follow to help you delegate effectively.Managing Challenging Conversations:Nobody likes to have them but they are a part of life and of management. Having challenging conversation is an area that most, if not all new managers fear. Why? Because they don't know how to have them. The key is to learn how to handle these conversations in a way that produces a better outcome: less pain for you, and less pain for the person you are talking to. In this fundamental, you will learn some techniques to approach and handle difficult or awkward conversations at work while also keeping your relationships intact. You will understand the difference between an appropriate and inappropriate request and how you can say "no" to them.Managing Performance:Managing performance is all about finding a way to motivate the people on your team, encouraging them to do their best, and unlocking their potential to develop and maximise their own performance through something we like to call "levelling up". You will learn how to set SMART Goals, how to action them and how to follow up.This course has been written for hospitality people, by hospitality people. We haven't overcomplicated it and use scenarios and exercises that are relevant to your role. Enjoy!
