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所在平台: Udemy |
课程主页: https://www.udemy.com/course/tests-for-microsoft-dynamics-365-customer-service-mb-230/
课程评论：没有评论
**课程名称：** Microsoft Dynamics 365 Customer Service (MB-230) 认证考试备考 **课程概述：** 本课程是为帮助学员掌握 Microsoft Dynamics 365 Customer Service 相关概念并为 Microsoft Dynamics 365 Customer Service 功能顾问认证考试（MB-230）做好准备而设计的综合性备考课程。课程包含一系列精心设计的模拟练习题，覆盖了在企业环境中实施、配置和管理 Dynamics 365 Customer Service 解决方案所需的所有关键方面。 **课程内容重点：** * **案例管理：** 配置和管理案例管理设置。 * **知识管理：** 设置和维护知识库。 * **全渠道体验：** 实现和配置统一路由。 * **客户服务洞察：** 设置和管理客户服务日程，配置和使用客户服务洞察。 * **Power Platform 集成：** 实现 Power Virtual Agents 和聊天机器人，以及与其他 Microsoft 产品和服务（如 Power Automate 和 Power BI）的集成。 * **配置与定制：** 配置和自定义表单、视图和仪表板；管理服务级别协议（SLA）和权利。 * **客户服务中心：** 自定义客户服务中心。 **学习特色：** * **模拟真实考试：** 练习题难度与真实考试相当，帮助学员适应考试环境。 * **详尽的解析：** 每道题目均提供详细解释和官方文档参考，加深对概念的理解。 * **评估和改进：** 模拟测试有助于评估学习效果，识别需要加强的领域。 * **生态系统整合：** 强调 Dynamics 365 Customer Service 与 Power Platform 等 Microsoft 生态系统的集成。 **学习成果：** 通过完成课程中的练习题，学员将能够自信地实施和管理客户服务解决方案，优化业务流程，并通过 Microsoft Dynamics 365 Customer Service 提供卓越的客户体验。 **重要声明：** 本课程是独立发布的，与 Microsoft Corporation 没有任何隶属、授权、赞助或批准关系。课程内容可能在未另行通知的情况下进行更改。
Disclaimer:Tests for Microsoft Dynamics 365 Customer Service MB-230 is an independent publication and is neither affiliated with, nor authorized, sponsored, or approved by, Microsoft Corporation.Course content is subject to change without notice.This comprehensive test preparation course is designed to help you master Microsoft Dynamics 365 Customer Service concepts and prepare for the Microsoft Dynamics 365 Customer Service Functional Consultant certification exam. The practice tests cover all essential aspects of implementing, configuring, and managing Dynamics 365 Customer Service solutions in enterprise environments.The course material encompasses crucial areas such as case management, knowledge management, omnichannel experiences, customer service insights, and Power Platform integration. Each practice test is carefully crafted to reflect the actual exam's difficulty level, ensuring you're well-prepared for certification success.You'll encounter questions that test your understanding of:Configuring and managing case management settingsSetting up and maintaining knowledge basesImplementing queue management and routing rulesConfiguring and customizing forms, views, and dashboardsManaging service level agreements (SLAs) and entitlementsImplementing and configuring unified routingSetting up and managing customer service schedulesConfiguring and using Customer Service InsightsImplementing Power Virtual Agents and chatbotsCustomizing the Customer Service HubEach question comes with detailed explanations and references to official documentation, helping you understand not just the correct answers but also the underlying concepts. The practice tests simulate real exam conditions, allowing you to assess your readiness and identify areas requiring additional focus.The course also covers integration with other Microsoft products and services, including Power Platform components like Power Automate and Power BI, ensuring you understand how Customer Service fits into the broader Microsoft ecosystem.By completing these practice tests, you'll gain confidence in your ability to implement and manage customer service solutions, optimize business processes, and deliver exceptional customer experiences using Microsoft Dynamics 365 Customer Service.
