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所在平台: Udemy |
课程主页: https://www.udemy.com/course/telecom-industry-101-bss-oss-charging-mediation-systems-processes/
课程评论：没有评论
课程名称：电信行业101 课程概述：您是否对电信行业的运作感到好奇，或者希望在这个动态行业中建立专业知识？本课程由Telecom Truffle提供，全面介绍电信行业的关键组成部分、流程和系统。我们将首先探讨行业颠覆者、移动虚拟网络运营商(MVNOs)以及数字化转型如何塑造电信的未来。接下来，深入了解电信产品与服务，包括移动网络、固定网络和融合网络，以及面向消费者（B2C）和企业（B2B）的产品，预付费、后付费和混合计划，以及批发业务。 您还将获得关于关键电信流程的见解，如履行、保障和计费，这些都是确保无缝服务交付和客户满意度的关键。最后，我们将深入理解电信系统，包括业务支撑系统（BSS）、运营支撑系统（OSS）、订单协调、计费、计费、充电、调解、USSD、IVR、CTI、客户关系管理（CRM）、移动应用、网站自助服务、产品目录、数据仓库和活动管理。 在这个过程中，您将学习到诸如客户价值管理（CVM）、基于需求的营销（NBA）、通话详细记录（CDR）、事件处理（CEP）、深度包检查（DPI）和每用户平均收入（ARPU）等关键概念，帮助您理解这些工具和指标如何推动行业发展。为了巩固您的学习，本课程还包括有趣的测验，以检验您的知识并确保对关键概念的扎实掌握。无论您是有志于从事电信行业的专业人士、技术爱好者，还是希望提升行业知识的人士，本课程都将为您提供所需的基础技能和概念，帮助您在电信行业中脱颖而出。加入我们，解锁电信行业的秘密吧！
Are you curious about how the telecom industry works or want to build expertise in one of the most dynamic industries? This course by Telecom Truffle provides a comprehensive introduction to the telecom industry, covering its key components, processes, and systems.We'll start by exploring industry disruptors, MVNOs, and digital transformation shaping the future of telecom. Next, dive into telecom products and services, from mobile, fixed, and convergent networks to B2C and B2B offerings, prepaid, postpaid, and hybrid plans, as well as wholesale operations.You'll also gain insights into critical telecom processes like Fulfillment, Assurance, and Billing, which ensure seamless service delivery and customer satisfaction. Finally, we'll demystify telecom systems, including BSS, OSS, Order Orchestration, Billing, Rating, Charging, Mediation, USSD, IVR, CTI, CRM, Mobile Apps, Web Self-care, Product Catalog, Data Warehouse, and Campaign Management.Along the way, you'll learn key concepts like CVM, NBA, CDR, CEP, DPI, and ARPU, helping you understand how these tools and metrics drive the industry.To reinforce your learning, the course includes engaging quizzes designed to test your knowledge and ensure a solid grasp of key concepts. Whether you're an aspiring telecom professional, a tech enthusiast, or someone looking to enhance your industry knowledge, this course equips you with the foundational skills and concepts needed to excel. Join us and unlock the secrets of the telecom industry with Telecom Truffle!
