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所在平台: Udemy |
课程主页: https://www.udemy.com/course/team-leader-leadership-skills-culture-change-training/
课程评论：没有评论
**Coursera 课程总结：新任团队领导者入门指南——管理技能** 本课程是一套五合一的综合性学习包，专为初次担任团队领导者、主管或新任经理的人士设计，旨在帮助他们改变团队文化，提升管理技能。 **核心内容：** * **理解与应用团队文化：** 课程深入解析什么是团队文化，以及文化如何影响团队成员的行为和绩效，并阐述了文化对组织的重要性。 * **成为更具意识的领导者：** 帮助您提升对团队文化的感知能力，拓宽管理视野，从而增加您在组织中的价值。 * **文化变革的实用方法：** 通过 Stephen Mather（英国知名管理变革顾问、培训师、教练和心理学家）的专业指导，学**习**并掌握一系列用于推动团队文化变革的实用方法和步骤。 **课程模块详解：** 1. **新任经理：** 介绍团队文化的概念，分析文化如何影响人们的行为，理解文化的重要性，并提供实现文化变革的三步法。 2. **创造团队尊重文化：** 明确改变团队文化的**原因**，描述新文化下的期望行为，如相互尊重的沟通方式、对他人表现出真诚的兴趣、假定同事有最好的动机、倾听与合作解决问题等。 3. **创造团队安全文化：** 探讨改变团队文化的**原因**，描绘新安全文化下的行为表现，如引导团队重视安全检查、将安全作为优先事项、鼓励成员互相监督、识别更多影响行为的方式，并将安全文化融入组织。 4. **创造持续改进文化：** 阐述改变团队文化的**原因**，列出新文化下的行为特征，包括团队基础**培训**、理解行业术语、通过实践和沟通流程、小团队迈出小步伐、鼓励人人参与、克服文化和态度上的阻碍，以及通过视觉化管理来**推动**改进。 5. **创造客户关怀文化：** 解释改变团队文化的**原因**，描述新文化下的期望行为，如如何影响团队热情迎接客户、提升客户意识、激励团队超越客户期望，以及如何促使团队对客户进行跟进。 **适用人群：** 本课程特别适合处于领导力初期阶段的人员，以及一线团队领导者、主管和初中级经理。 **讲师背景：** 由 Stephen Mather 提供，他是一位在英国备受推崇的管理与商业变革顾问、培训师、教练和心理学家，在各行各业拥有丰富的经验，能有效指导您实现团队文化的积极转变。 **结语：** 加入本课程，开启您的领导者成长之旅，成为一名成功的文化变革者。
Change A Team Culture As A New Team Leader - 5 Courses In 1 Bundle Do you want to be able to change the culture of your team as a Team Leader, Supervisor or A New Manager?One of the biggest problems Team Leaders, Supervisors and New Managers face is poor team culture.This 5 Course Bundle is an introduction to understanding what Team Culture is and how to apply it for different needs.Become A More Aware Team Leader:It will also teach you how be more aware of your team's culture and will broaden your management skills and increase your value to the organisation you work for.Who Is This Course For?This introductory course is designed for beginners in leaderships and those on the front line like Team Leaders and First and Second Line Managers.About This Bundle Of Courses:This is a series of culture change courses on specific topics and has been developed and delivered by Stephen Mather who is a leading UK management change consultant, trainer, coach and psychologist. Stephen is a much sought after Management and Business Change Consultant in the UK and has worked with companies of all sizes spanning a large range of industry sectors. Stephen is well placed to help guide you through culture change within your team.So don't delay - start your journey today!Course Number 1: The New ManagerWhat Is A Team CultureHow Culture Affects What People DoWhy Culture MattersThree Steps For Culture ChangeCourse Number 2: Create A Culture Of Team RespectWhy Do You Want To Change Your Team CultureWhat Behaviour Will You See In The New CultureIt Is The Way They Talk To Each OtherShowing A Genuine Interest In The Other PersonAssuming Your Colleagues Best MotivesListening To Each Other And Solving Problems TogetherUsing This Culture Change MethodCourse Number 3: Create A Culture Of Team SafetyWhy Do You Want To Change Your Team CultureWhat Behaviour Will You See In The New CultureInfluencing Your Team To Always Perform Safety ChecksInfluencing Your Team To Make Safety The PriorityInfluencing Your Team To Intervene On Each OtherIdentifying More Behaviours And Ways To Influence ThemYour Team Safety Culture Within Your OrganisationUsing This Culture Change MethodCourse Number 4: Create A Culture Of Continuous ImprovementWhy Do You Want To Change Your Team CultureWhat Behaviours Will You See In The New CultureContinuous Improvement - Basic Training For The TeamContinuous Improvement - Learning The LingoPractice And Communicating The ProcessSmall Teams Taking Small StepsInvolving EveryoneCultural And Attitudinal BlockersVisual Management Of ImprovementsUsing This Method For Culture ChangeCourse Number 5: Create A Customer Care CultureWhy Do You Want To Change Your Team CultureWhat Behaviour Will You See In The New CultureInfluencing Your Team To Welcome CustomersHelping Your Team To Become More Customer Focused Influencing Your Team To Go Above And BeyondInfluencing Your Team To Follow Up With Your CustomerUsing This Culture Change MethodJoin UsSo join us on the other side and learn how to become a successful manager in culture change!
