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所在平台: Udemy |
课程主页: https://www.udemy.com/course/talks-about-challenging-topics/
课程评论：没有评论
以下是Coursera课程“如何进行艰难对话：入门指南”的内容总结： 本课程旨在帮助您掌握进行棘手话题对话的基本概念、技能和心态。许多管理者害怕进行这类对话，但它们对领导者的成功至关重要。本课程将通过实际案例和可靠建议，指导您一步步完成一次艰难对话。 **您将学会：** * **精心准备，避免不必要的紧张情绪：** 掌握谈话前的自我调整，为对话打下基础。 * **制定计划，确保对话顺利进行：** 学习规划谈话步骤，提高成功率。 * **敏锐分析，识别并解决根本问题：** 提升分析情境的能力，精准找到并有效处理问题的核心。 * **明确谈话目的，保持对话焦点：** 学习设定清晰的目标，并在面对情感干扰时保持应对方向。 * **掌握开场和结束的技巧：** 学习 proven methods (可靠方法) 和 actual phrases (实际用语)，以积极的方式开始和结束对话。 **课程亮点：** * **建立信心和提升技能：** 教授您处理工作场所冲突所需的技巧和同理心，并鼓励您勇敢面对问题。 * **实用性强，去除冗余：** 课程内容聚焦于实用的建议和案例，帮助您立即开始实践。 * **实践导向的学习：** 通过精心设计的练习，您将准备一次真实的谈话，并制定相应的计划。 * **结构化学习：** 每个主要部分都设有结构化的测验，以巩固关键知识点。 * **可下载的学习资料：** 您将获得可供未来参考的下载材料。 课程内容旨在帮助您养成积极有效处理棘手问题的习惯，让您在领导力之路上更进一步。
Learn the basic concepts, skills and mindsets for holding talks about difficult or tough topics. Many managers fear holding these talks, yet they are essential to your success as a leader. This course will take you step-by-step through a talk with practical examples and proven advice. Learn to Master the Preparation, Planning and Performing of a Difficult Conversation With This Step-by-Step Course Learn to prepare yourself to avoid unnecessary emotional tensionCreate a plan for the talk will make it easier to hold the talk and that sets you up for successBecome skilled at analyzing the situation so you can find the real problem and address it effectivelyLearn to craft a crystal clear purpose for the talk and how stay on track even when the other person or you own emotions try to derail youGet proven methods and actual phrases to start and end a talk in a good way Build Your Confidence and Skill Set A study by CPP Inc found that employees in the US spend approximately 2.8 hours per week dealing with workplace conflict. Psychometrics Canada found in their study that 32% of employees have to deal with conflict regularly. Handling difficult requires skill and empathy, but in the end it also about having the courage to go ahead and do it. In the course we will address all of those aspects so you can make a habit to face these issues head on in a good, effective way. Content and Overview Special attention has been made remove all the "fluff" from this course so it just filled with practical advice and examples. The course also helps you get started right away with carefully crafted assignments. You will learn to prepare yourself before the talk to avoid unnecessary emotional tension that could otherwise create undesired outcomes. During the course you will also create a plan for an actual talk that will make it easier to hold the talk and that sets you up for success. You will also strengthen your skills when it comes to analyzing the situation so you can find the real problem, addressing it clearly and effectively. You will also learn how to craft a crystal clear purpose for the talk and how stay on track even when the other person or you own emotions try to derail you from reaching that purpose. Throughout the course you will benefit from proven methods and actual phrases that you can to start and end a talk in a way that increases the chances of everyone involved walking away feel good about the talk. All major sections of the course has a methodically structured quiz at the end to make sure you have grasped the important pointers from that sections. You will also walk away with downloadable material that you can use for future reference.
