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所在平台: Udemy |
课程主页: https://www.udemy.com/course/taking-charge-of-conflict/
课程评论：没有评论
《 Taking Charge of Conflict 》是Coursera上的一門課程，旨在幫助學員掌握應對職場衝突的技巧。課程指出，衝突在職場中普遍存在，研究顯示大多數員工都會經歷衝突，並且花費大量時間處理。忽視衝突可能導致個人不滿意和組織效率低下。 本課程將引導學員： * **識別衝突管理策略：** 深入了解人們在衝突中採用的五種主要策略，以及其背後的理論和模型。 * **靈活運用策略：** 學習何時應使用特定策略，並避免過度依賴某一種方法。 * **制定衝突解決計劃：** 培養在衝突壓力下保持清晰思緒和避免自動化反應的能力。 * **拆解複雜衝突：** 學習如何分析和處理包含多個來源的複雜、層疊式衝突。 * **實踐積極傾聽：** 通過積極傾聽來樹立良好的溝通榜樣。 * **清晰溝通敏感問題：** 學習如何用清晰且得體的方式處理引發緊張關係的敏感議題。 * **預防衝突：** 確立正式和非正式的期望，以避免不必要的衝突發生。 通過本課程，學員將能夠識別衝突的根源，運用有效的解決策略，從而成功處理衝突，甚至預防其發生，最終營造一個積極協作的工作環境。
When you think of your job, conflict probably-hopefully-isn't the first thing that comes to mind. But have you ever found yourself complaining about having to work with a colleague who is particularly stubborn or bossy? Or perhaps replaying an encounter with your supervisor that left you feeling frustrated? Most people have been involved in some form of conflict in the workplace, its extent ranging from mild disagreements to explosive standoffs.In fact, a study by CPP, Inc. found that 85 percent of employees at all levels experience conflict to some degree, and that employees spend a staggering 2.8 hours per week dealing with conflict-the equivalent of $359 billion of paid hours. Another study, cited by Psychometrics Canada, found that 76 percent of respondents have seen conflict result in personal insults and attacks, and 81 percent have seen conflict lead to someone leaving the organization.Clearly, conflict can be an obstacle to organizational success and personal job satisfaction. When two or more people work together, conflict is almost inevitable. Although you may not eliminate conflict entirely, you can take control of it-that is, create a positive working environment in which conflict is dealt with maturely and collaboratively. This program will show you how to do just that. By identifying the source of conflict and implementing effective resolution strategies, you'll learn how to successfully handle conflict and even prevent unnecessary conflict from occurring in the first place. This course explores the following subjects in depth:• The five strategies that people use for managing conflict, as well as the underlying theory and model behind them.• When each of the conflict strategies is appropriate and how to overcome the habit of overusing any one approach.• Creating a conflict resolution plan to think clearly during conflicts instead of succumbing to stress and automatic responses.• The process of "unpacking" a complex, layered conflict with multiple sources.• How to model the right behaviors by practicing active listening.• Communicating clearly and tactfully about sensitive issues that are causing tension.• Establishing formal and informal expectations to prevent unnecessary conflict.
