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所在平台: Udemy |
课程主页: https://www.udemy.com/course/tackling-difficult-people-with-barry-winbolt-msc/
课程评论：没有评论
**Coursera 课程摘要：生活与工作中应对难缠人物的策略** 本课程专为需要更有效地应对生活和工作中的困难行为的任何人设计。通过视频演示和简明的讲义，您将快速学会如何处理那些难以解决的棘手互动，包括应对不合作、不愉快或行为不可预测的老板、同事、客户、病人或公众。课程不仅限于工作场合，同样适用于改善个人关系。 **课程亮点：** * **识别七种常见难缠人物：** 了解他们的行为模式和线索。 * **提升应对效果：** 学习如何准备自己，更有效地处理各种关系。 * **时长与内容：** 90分钟课程，包含12个视频讲座（约50分钟视频），40分钟阅读材料。 * **学习建议：** 建议多次观看视频，并在讲座间插入反思时间，找到适合自己的学习节奏。 * **适用人群：** 适用于在工作、家庭或社交中需要处理挑战性行为、难以表达观点、经常遭受侮辱、打压或操纵，以及希望在关系中获得自信的人。 * **讲师资历：** 由拥有25年经验的关系顾问、调解员和作家Barry Winbolt主讲，课程内容注重实用性和即时应用性。 **课程目标：** 提供识别和有效管理最常见困难行为的工具箱，帮助您在各种关系中更加自信和得体地应对挑战。
Anyone involved with others - at work or at home - who wants to tackle difficult behaviour more effectively will enjoy this course. It'll help you successfully settle those difficult interactions that just won't resolve themselves. With video demonstrations to support the lectures you'll quickly learn to handle apparently impossible situations where people just won't co-operate: bosses, co-workers, customers, patients or members of the public who act in unpleasant, unpredictable ways. And it isn't limited to the workplace; if you ever find yourself struggling in your personal relationships there's help here too. This course tells you how to identify seven common difficult characters, recognise clues to the patterns in their behaviour, and most importantly, how to understand how to prepare yourself, so that you become more effective more often in your relationships. This 90-minute course includes 12 video lectures. You'll also be provided with concise and clearly written downloads to help you practice some recommended exercises and enhance your skills. And there's a reading list if you want to take your study further. How to complete the courseThe course contains 12 lectures; approximately 50 minutes of video, presented in bite-sized lectures. Reading time for the associated material is approximately 40 minutes. We recommend watching these several times to help you effortlessly absorb the information. We also recommend reflection breaks between each lecture; avoid 'cramming' and find a pace that suits you. This course will help you if: You have to deal with challenging behaviour in the course of your work, home life or sociallyYou work with one or more colleague whose behaviour you find unacceptable, obstructive or overly demandingYou find it difficult to get your point across in certain situations You are regularly in contact with someone who insults for, puts you down, or manipulates you You have a partner or ex-partner who persistently uses unfair behaviour to get their own wayYou want to more confident in dealing with situations where someone else constantly tries to get the upper hand. ------------- Barry Winbolt MSc is a relationship consultant, mediator and writer. He has over 25 years experience providing training and advice in working relationships, communication skills and personal development. His highly engaging workshops are designed to be relevant to attendees and to deliver practical skills and techniques that can be applied immediately. The course looks at the most common kinds of difficult behaviour, and provides you with an essential toolkit for identifying and managing them effectively.
