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所在平台: Udemy |
课程主页: https://www.udemy.com/course/surviving-customer-service/
课程评论：没有评论
课程名称：客户服务生存：技能与职业提升 课程概述：你每天都对工作感到痛苦吗？你在工作中获得了什么？你有没有看到晋升机会？与你的同事关系良好吗？即使回到家里你也时常感到压力吗？来自上司的反馈让你感到骄傲还是沮丧？我完全理解这些挫折，经历过这些之后，我希望能够帮助你。通过分享我在客户支持角色中学到的原则，我希望能够缩短你的学习曲线，提高你的工作满意度。本课程大致跟随我所写的同名书籍《客户服务生存》，内容更加精简。我的目的是尽快分享这些客户服务技能，并以全面但易于理解的方式传递信息。通过实施这些理念，所有客户服务代表都将明白如何提供卓越的客户服务。如果你有任何问题，欢迎联系我，我很乐意听取你的意见！
I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud, or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I've learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction. This course roughly follows the book that I wrote with the same title: Surviving Customer Service. This course covers most of the same topics, more quickly. I wanted to share these customer service skills as quickly as possible and deliver the information in a comprehensive but digestible course.By implementing these ideas, all customer service representatives will understand how to provide exceptional customer service. If you have any questions, don't hesitate to reach out, I'm happy to hear from you!
