|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/summarization-and-escalation-of-zendesk-tickets-with-chatgpt/
课程评论：没有评论
课程名称：使用 ChatGPT 对 Zendesk 工单进行总结和升级 课程概述：利用人工智能的力量，将您的客户服务提升到一个新的水平！您将学习如何通过将 Zendesk Support 与 Power Automate、ChatGPT 和 Teams 集成，从而改善生产力，提前发现问题，以便在客户产生不满之前主动处理。当工单升级时，您可以通过 Teams 向领导团队提供有意义的见解，以便在造成进一步损害之前采取果断行动。课程内容涵盖使用 Power Automate 的最佳实践，并激发您创造性思维，以开发更多有用的工具，帮助您的客户服务团队在日益严峻的环境中蓬勃发展，勇敢地迎接大型语言模型和人工智能所带来的生产力提升。 欢迎参加“客户服务自动化精通：Zendesk、ChatGPT、Power Automate 和 Teams 集成”课程，这是一个旨在彻底改变您客户服务运营的全面课程。本课程非常适合客户服务代理、领导团队成员以及任何希望利用前沿技术提升客户服务技能的人士。 在本课程中，您将学习如何集成 Zendesk Support、ChatGPT、Power Automate 和 Microsoft Teams，以创建有效的自动化客户服务工作流程。您将了解如何生成工单摘要，提供重要见解，如工单开放时间、未回复的客户查询、客户情绪和建议的下一步行动。 课程将深入探讨 ChatGPT 的强大功能，帮助您了解客户情绪并协助制定适当的回应。您将学习如何使用 Power Automate 自动化常规任务，节省宝贵时间来处理复杂的客户查询。我们还将介绍 Microsoft Teams 的集成，以实现客户服务团队内部的无缝沟通与协作。 课程的一大亮点是对 Power Automate Cloud 的深入探讨。您将学习如何使用这个强大工具的最佳实践，从创建高效工作流程到处理例外和错误。 完成本课程后，您将对如何集成和利用这些工具以提升客户服务运营有扎实的理解。您将具备快速、有效回应客户查询的技能，从而提升客户满意度和忠诚度。 加入我们，开启这段改变您客户服务运营的旅程，将您的技能提升到一个新的高度！
Harness the power of AI to take your customer service to the next level! You'll learn to augment Zendesk Support by integrating it with Power Automate, ChatGPT and Teams to improve productivity and surface issues earlier so that they can be addressed proactively before causing customer dissatisfaction. And when tickets do escalate, provide meaningful insights to your leadership team via Teams so that decisive action may be taken before further damage is done.You'll learn best practices for using Power Automate and get your creative juices flowing to develop even more useful tools for your customer service organization to thrive and flourish in an environment continually challenged by doing more with less and learning how to embrace the wealth of productivity gains that await the brave early adopters of this fascinating field of large language models and artificial intelligence.Welcome to "Mastering Customer Service Automation: Zendesk, ChatGPT, Power Automate & Teams Integration" - a comprehensive course designed to revolutionize your customer service operations. This course is perfect for customer service agents, leadership team members, and anyone interested in enhancing their customer service skills using cutting-edge technology.In this course, you'll learn how to integrate Zendesk Support, ChatGPT, Power Automate, and Microsoft Teams to create an efficient, automated customer service workflow. You'll discover how to generate on-demand ticket summaries as private comments, providing crucial insights such as the duration a ticket has been open, unanswered customer queries, customer sentiment, and recommended next actions.We'll delve into the power of ChatGPT, exploring how it can be leveraged to understand customer sentiment and assist in formulating appropriate responses. You'll learn how to use Power Automate to automate routine tasks, freeing up valuable time to focus on complex customer queries. We'll also cover the integration of Microsoft Teams, enabling seamless communication and collaboration within your customer service team.One of the highlights of this course is a deep dive into Power Automate Cloud. You'll learn best practices for using this powerful tool, from creating efficient workflows to handling exceptions and errors.By the end of this course, you'll have a solid understanding of how to integrate and utilize these tools to enhance your customer service operations. You'll be equipped with the skills to provide faster, more effective responses to customer queries, leading to improved customer satisfaction and loyalty.Join us on this journey to transform your customer service operations and take your skills to the next level!
