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所在平台: Udemy |
课程主页: https://www.udemy.com/course/start-improving-customer-service/
课程评论：没有评论
**课程名称：** 开始改进客户服务 (Start Improving Customer Service) **课程概述：** 本课程将深入探讨优质客户服务的要素、如何在团队中实施客户服务战略以及如何衡量成功。相比于将商业竞争优势建立在产品或服务本身，更具成本效益的方式是专注于服务交付。 **通过本课程您将学到：** * 提供卓越客户服务的个人益处 * 沟通技巧：沟通的呈现、内容、风格和目的 * 投诉处理：掌握如何处理客户投诉 * 建立关系：学习如何与客户建立良好的关系 * 优秀工作与同事关系：创造良好的工作环境和同事关系 * 投诉的常见原因 * 衡量您和团队成功的方法与指标 课程内容将通过实际案例演示促进理解，并提供一系列支持资源，帮助您在作为专业服务提供者的成长之路上不断进步。 **课程特色：** * 30天无风险退款保证，不满意可全额退款。 * 学习关键的商业和管理技能，构建能带来未来成功的团队。 * 培养能够主动为您宣传的优质客户。 **适合人群：** * 对客户服务领域不熟悉或感觉缺乏相关技能和信心的**一线经理或主管**。 * 希望通过可持续竞争优势**发展业务的小企业主**。 * 对客户服务感兴趣但对其具体方面**了解有限的任何人**。
Creating a sustainable competitive advantage in your business or department can be a costly exercise if you focus on products or service rather than delivery. In this course, Start Improving Customer Service, we take a fundamental look at what makes for good Customer Service, ways to implement a strategy into your team, and how to measure your success. In this course you will learn:Personal Benefits of Providing great Customer ServiceCommunication skillsPresentation, content, style and purpose of communicationComplaint HandlingHow to Build RelationshipsCreating great work and great Colleague relationsCommon Causes of Complaints Ways and Methods of Measuring your and your teams SuccessesSome of the learning is brought to life through demonstration of the application of the models and there is a range of supporting resources to help you on your journey of growth as a professional interviewer. 30 Day Money Back Guarantee: Try this course for 30 days risk free. If you don't find the value in it for you, then you get your money back no questions asked. Learn this key skill in business and management today and start to build the team around you that will carry your future successes with Customers who promote you every chance they get. Good LuckSymonWho is this course for:Front line Managers or Supervisors who are new to customer service or currently feel they lack the skills or confidence. Small Business owners looking to grow their business and need a sustainable competitive edge. Anyone interested in Customer Service but with limited knowledge on its parameters
