|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/speak-right-telephone-etiquette/
课程评论：没有评论
**课程名称：** 电话礼仪 - 客户服务认证课程 **课程概述：** 这门面向所有层级的客户服务课程，旨在教授与客户、同事或熟人进行电话沟通的正确方式。课程强调电话礼仪的重要性常被低估，但却是客户服务中需要时常复习和提升的领域。本课程提供简单但至关重要的技巧和建议，适用于任何使用电话的在职人员或有电话接入的个人，无论其职位高低。通过实践课程中的技巧，学员的电话沟通将更显专业，自信心也将得到提升。该课程将改善客户体验，简化客户服务管理，并使您在众多服务人员中脱颖而出。 **证书：** 这是一门双重认证课程，学员将获得 Udemy 和客户服务专业协会（Institute of Customer Service Professionals）的双重证书。
This is an all level customer service course that looks at the correct way to interact on the phone with either our customers, colleagues or acquaintances. Often times the importance of telephone etiquette is underrated and ignored and not counted amongst the customer service topics that need to be reviewed and enhanced from time to time. This course provides step by step simple but vital techniques and tips for anybody who works or has access to a phone regardless of their level. Practicing the techniques would definitely professionalise any students interaction on the telephone and enhance their confidence. This telephone etiquette customer service course would enhance the customer experience of your customers and make customer service management easy. Simply put the course would make you stand out form the rest. It is a double certificated course, meaning you get a certificate from Udemy and one from the Institute of Customer Service Professionals.
