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所在平台: Udemy |
课程主页: https://www.udemy.com/course/solution-engineers-must-earn-trust/
课程评论：没有评论
**课程名称：解决方案工程师必赢信任** **课程概述：** 本课程强调，在没有客户信任的情况下，解决方案工程师（SE）将一无所有。SE凭借其独特的能力，能够赢得并维系客户信任。因此，建立信任应该是SE的首要任务。 不同于仅仅作为技术后盾或用于回答疑难问题的“技术补充”，伟大的解决方案工程师的目标远不止于此。SE的核心目标是三位一体：**建立信任、确立共同愿景、确保交付**。回答问题固然重要，但真正的重点在于这三个关键领域。 **课程内容：** 本课程深入探讨解决方案工程的首要目标——**建立信任**。课程将阐述赢得信任的诸多益处，以及SE为何拥有得天独厚的优势来获得客户的信任。您将了解到SE在建立信任方面的独特优势，以及需要追求的不同类型的信任。最后，课程将详细介绍SE如何主动地赢得信任并长久地保持它。
Without a customer's trust the solution engineer has nothing. It turns out, solution engineers are uniquely qualified to earn and keep trust. All solution engineers need to make trust their top priority.Technical professionals are frequently sought to meet with clients as resources to answer difficult questions. Sales representative and solution engineers frequently function as if the SE is a technical backup, the person to whom hard questions can be deflected. The SE is an appendix or addendum to the sales effort. Unfortunately, this approach is common but denies the potential power of great solution engineering.The objective of the great solution engineer goes far beyond questions and answers. The objective of the SE is three-fold, it is to establish trust, determine mutual vision, and ensure delivery. SEs should answer questions when appropriate, but their objectives go far beyond that. The true objectives are trust, vision, and delivery.This course explores the first objective of all solution engineering, establishing trust. The course covers the benefits of trust and why SEs are uniquely positioned to obtain trust. It explores the SE's advantage in establishing trust and the types of trust that they must pursue. Finally, the course explains how SEs earn trust and keep it.
