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所在平台: Udemy |
课程主页: https://www.udemy.com/course/solution-engineers-ensure-delivery/
课程评论：没有评论
课程名称：解决方案工程师确保交付 课程概述：本课程引用了哈佛大学早期校长查尔斯·艾略特的名言，强调了解决方案工程师在交付过程中的重要性和责任。解决方案工程师在建立信任和共同愿景后，必须确保客户所需解决方案的交付，交付是客户所需也是他们所记住的。确保交付是解决方案工程师的三大主要目标之一。 本课程涵盖了八个对交付过程至关重要的概念，首先是管理期望，这是成功解决方案工程的重要技能。期望往往复杂、模糊且难以捉摸，而解决方案工程师应具备独特的能力来应对这一任务。优秀的解决方案工程师会进行需求探讨、预见变化并保持进度。当出现问题时，他们能够有效沟通、节约资源，并保护客户和公司利益。 此外，课程还探讨了如何解读客户需求，包括处理模糊和不清晰的问题、应对范围变更的挑战，预见客户需求变化等。同时，还强调了保护组织免受危险和错误的必要性，避免夸大其词的行为，以及保持交付进度的重要性等。 通过本课程的学习，参与者将掌握解决方案工程师在交付过程中所需的核心技能和知识，帮助他们在职业生涯中实现更高效的交付。
It was Charles Eliot, early president of Harvard University who penned the de facto motto of the US Postal Service, "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds." Solution engineers should be no less vigilant.After a solution engineer establishes trust and determines mutual vision, they ensure the delivery of a solution for the customers. Delivery is what the customers need and what they will remember. Ensuring delivery is the third of an SE's three primary objectives. Once accomplished, SEs are expected to deliver again and again.This course covers eight concepts that are fundamental to SEs in the delivery process. It starts with managing expectations, which is a critical skill for successful solution engineering. Expectations can be complex, ambiguous, and illusive. Yet, SEs should be uniquely suited to handle this important function. Among other things, great solution engineers perform discovery, they anticipate change, and keep a schedule. When things go wrong they conserve resources, communicate effectively, and they protect their client and company.The course also covers the process of interpreting customer requirements, including dealing with vagueness and opacity, as well as confronting the problem of scope creep and anticipating customer changes. The course also covers the importance of protecting organizations from danger and folly, the cardinal sin of sandbagging, the importance of keeping delivery schedules, and more.
