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所在平台: Udemy |
课程主页: https://www.udemy.com/course/six-sigma-green-belt-e/
课程评论：没有评论
课程名称：六西格玛绿带 课程概述：在此课程中，学员将学习如何成为六西格玛绿带，课程由Vision Training Systems提供。学员将研究如何分析组织中的流程组件和利益相关者，同时学习收集和分析客户信息及反馈的概念和工具。完成绿带课程后，学员将有机会进一步学习六西格玛黑带。六西格玛强调，流程是创建和交付客户所需产品和服务的关键。根据质量先驱高田修的观点，如果流程设计得当，结果将自然而然地达成。因此，六西格玛要求在开展任何项目之前，首先对组织的客户、其他利益相关者及其需求，以及用于满足这些需求的业务流程有一个全面的了解。全面分析现有的业务流程以及它们所产生的产品和服务，是六西格玛项目的第一步。课堂还将强调倾听客户声音的重要性，以了解客户的需求，识别改进的机会，并将客户需求转化为目标和交付成果。
Learn the path to becoming a Green Six Sigma Belt in this course from Vision Training Systems. In this course, learners will examine how to analyze process components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback. The next step after the Green Belt will be the Six Sigma Black Belt. A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, if the process is right, the results will take care of themselves. By Six Sigma standards, a right process is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs.A thorough analysis of the existing business processes and the products and services they churn out is the first step in Six Sigma projects. You need to listen to the voice of the customer to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals and customer deliverables.
