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所在平台: Udemy |
课程主页: https://www.udemy.com/course/setting-up-core-itil-services-a-practical-guide/
课程评论：没有评论
**课程名称：** IT服务管理 ITIL服务：设置与改进 **课程概述：** 本课程专为希望进入IT行业或正在IT服务领域工作并寻求改进服务管理实践的人士设计。通过学习ITIL服务管理的核心概念和实践，您将能够更好地管理为客户提供的服务，提升用户体验，优化资产配置，并确保持续的服务可用性和最佳性能。 **课程重点内容：** * **硬件资产管理：** 学习如何有效管理公司的硬件资产，确保资金的合理使用，并准确掌握资产的去向。 * **容量与可用性管理：** 掌握如何确保IT服务的稳定运行和最佳性能，提高用户的满意度。 * **问题管理：** 学习如何系统地识别、分析和解决IT服务中的问题，减少故障对业务的影响。 * **IT服务台：** 了解如何正确设置和管理服务台，使其成为与客户互动的主要联系点，提供积极的用户体验。 * **人工智能工具的应用：** 探讨如何利用ChatGPT等AI工具来提升IT服务管理的效率和效果。 **课程特色：** 本课程与其他ITIL课程的最大区别在于，它**侧重于实际应用和落地，而非纯粹的理论讲解**。课程将ITIL作为参考，但核心在于**如何实际搭建和优化各项服务**。您将获得**服务设置的政策模板和流程图示例**，帮助您快速入门，并附带**全面的电子书**供您日后参考。 **课程目标:** * 为希望在IT行业求职者提供面试准备和职业发展机会。 * 为IT从业者提供改进现有服务管理的实用方法和思路。 * 帮助您理解并应用ITIL服务管理的核心要素，以实现更有效的IT运营。
Wanting to start a career in IT and want to understand functions to improve your chances in interviews?Already working in IT services but want some ideas on how you could improve the services you manage?THIS COURSE IS FOR YOU!ITIL services are critical if you want a meaningful way to manage your service offering to your customers. The service desk, if set up right, will be your primary contact with your customers giving that positive user experience, Asset Management will ensure that your company spends its money in the right places and ensures you know where your assets are, and capacity and availability will ensure your service is accountable and gives the best performance available to your users. I am here to show you how to do this and much more!On this course we focus on operations of:1. Hardware Asset Management2. Capacity and Availability management3. Problem Management.4. IT Service DeskWe also cover the importance of taking advantage of AI tools such as Chat GPTWhat makes this course different from the rest? The focus is on application of setting up rather than theory that is within ITIL. ITIL is referenced and there are some reflections throughout the course on it, but the key theme is logistics of setting up the respective services. The course comes with examples of policy templates and process mapping examples to help you start off in the right foot. It also includes comprehensive ebooks for you to use later!I hope you enjoy the course , and if you have any questions, please just message me and I will respond as quickly as possible!
