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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-upgrade/
课程评论：没有评论
**Coursera课程概述：ServiceNow升级全知道** 本课程为ServiceNow中级水平培训，时长约2小时，分为4个部分。课程内容聚焦于ServiceNow的升级过程，以最新的Vancouver版本和Next Experience UI为教学演示环境。 **核心内容包括：** * **为何需要升级：** 深入探讨ServiceNow升级的必要性和价值。 * **ServiceNow发布周期：** 了解ServiceNow的版本发布节奏和规律。 * **历史版本回顾：** 简要介绍ServiceNow已发布的各主要版本。 * **升级请求流程：** 指导学员如何提交和管理升级请求。 * **升级实操步骤：** * **升级计划清单：** 提供全面的升级前准备 checklist。 * **发布说明阅读：** 教授如何有效解读和利用发布说明。 * **实例克隆：** 讲解什么是实例克隆以及如何进行克隆请求。 * **数据保护：** 介绍数据保留器（Data Preservers）和排除表列表（Exclude table list）的重要作用。 * **跳过日志处理：** 分析跳过日志（Skipped Logs）的成因，以及如何定位和处理这些日志，以最大限度地减少其产生。 本课程旨在提供一个精炼且信息丰富的ServiceNow升级指南。鼓励学员在问答区提出问题，讲师将尽快回复。课程将持续优化，欢迎学员提出宝贵建议以完善内容。 **先修知识建议：** 具备ServiceNow基础管理知识，熟悉系统导航，并理解ServiceNow的基本用途。
This is an Intermediate level training course for ServiceNow. With a duration of about 2 hours, split into 4 sections, the course covers the topics related to UpgradesFor the instructions in this training course, the latest Vancouver Version is used and the whole training will be in the latest Next Experience UIWe cover the key topics related to Upgrades - Why do we need to upgrade?Release cycles in ServiceNowDifferent versions so far releasedHow do you raise an Upgrade requestSteps to follow while upgrading - Upgrade Planning ChecklistKnow how to go through the release notesWhat is a clone and how to raise a Clone requestWhat are Data Preservers and Excludes table listWhat are Skipped Logs and how to action themSteps to minimize the skipped logsThis course is a short, crisp, and full-of-content course regarding the upgrade. Feel free to post your question in the Q & A section and I will respond as early as possible.Finally, I would like to inform you that this course will be in continuous improvement. So, if you have any suggestions to add more content related to ServiceNow upgrades. I will be happy to add them.I recommend that the student has basic knowledge of Administration, especially navigating through the system and also the basics about why we use ServiceNow.
