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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-solutions/
课程评论：没有评论
课程名称：深入了解ServiceNow 课程概述： 欢迎参加Uplatz的ServiceNow课程。什么是ServiceNow？ServiceNow提供用于业务转型的数字化工作流程解决方案。其基于云的ServiceNow解决方案能够集成和现代化组织的IT工作流程、员工工作流程、客户工作流程和创作者工作流程，从而提升业务运营的生产力和效率。同时，ServiceNow通过一个统一的IT平台降低了整体成本并提高了业务韧性。 课程大纲： 1. ServiceNow概述及入门指南 2. ServiceNow平台介绍 3. 列表和引导设置概述 4. 表单设计 - 布局 - 物理任务面板 5. 表单模板和任务 6. 通知与输入操作 7. 报告仪表板和绩效分析 8. 知识管理与绩效分析 9. 服务目录 - 订购指南 - 报告生产者 10. 流程设计器 - 实例统计 - 事件 11. 数据模式概述 12. 访问控制 - 数据导入 - 转换映射 13. 配置管理数据库（CMDB） 14. CMDB - 发现 - 服务映射 - 平台脚本 15. 平台脚本与客户端服务器端脚本 16. 迁移 - 集成 - 升级 17. 自定义应用 - 虚拟代理 - 移动应用 18. ITIL ITSM概述 19. ITSM - 事件 - 问题 - 变更 20. 模拟问题 - 下一步 - 认证路径 21. ServiceNow考试概述 22. ServiceNow考试 - 理论概念 23. ServiceNow模拟试题系列 24. ServiceNow面试问题 - 第一部分 25. ServiceNow面试问题 - 第二部分 26. ServiceNow面试问题 - 第三部分 该课程将帮助您理解ServiceNow平台的基本原则和基础知识。通过此课程的学习，您将为ServiceNow认证系统管理员（CSA）考试以及ServiceNow管理者/管理员/开发者职位做好准备。课程将教您如何设置和配置最常用的ServiceNow解决方案，并理解如何实施这些解决方案。课程还强调了使用ServiceNow解决方案的主要好处，并帮助您了解用户如何在日常业务运营中利用ServiceNow。
A warm welcome to the ServiceNow course by Uplatz.What is ServiceNow?ServiceNow provides solutions for business transformation with digital workflows. The cloud-based ServiceNow solutions integrates and modernize an organization's IT workflows, Employee workflows, Customer workflows, and Creator workflows thus boosting the productivity and efficiency from business operations. ServiceNow also reduces the overall cost and improves the resilience with a single integrated IT platform.ServiceNow - Course CurriculumOverview and How to get started with ServiceNowServiceNow Platform overviewLists and Guided Setup overviewForm Design - Layout - Physical TaskboardForm Templates and TasksNotifications and Inbound ActionsReports Dashboards and Performance AnalyticsKnowledge Management and Performance AnalyticsService Catalogue - Order Guides - Report ProducerFlow Designer - Instance Stats - EventsData Schema overviewAccess Control - Importing Data - Transform MapConfiguration Management Database (CMDB)CMDB - Discovery - Service Mapping - Platform ScriptingPlatform Scripting and Client Server Side ScriptingMigration - Integration - UpgradeCustom Applications - Virtual Agent - Mobile AppsITIL ITSM overviewITSM - Incident - Problem - ChangeMock Questions - Next Steps - Certification PathServiceNow Examination overviewServiceNow Exam - Theoretical ConceptsServiceNow Mock Questions SeriesServiceNow Interview Questions - part 1ServiceNow Interview Questions - part 2ServiceNow Interview Questions - part 3The ServiceNow course by Uplatz will help you understand the principles and fundamentals of the ServiceNow platform. This ServiceNow course will help you prepare for the ServiceNow Certified System Administrator (CSA) exam as well as for ServiceNow manager/administrator/developer jobs. With this ServiceNow training, you will learn how to set up and configure the most used ServiceNow solutions. You will understand how implement the most common ServiceNow solutions. The course highlights the main benefits of using ServiceNow solutions and provides an understanding of how users will be leveraging ServiceNow in their day-to-day business operations.
