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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-predictive-intelligence-micro-certification-practice-exam/
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课程名称：微型实践测试：ServiceNow专业套件 课程概述： 本课程旨在准备所有所需的微型证书考试，包括绩效分析（PA）、预测智能（PI）和虚拟助手（VA），适用于所有“ServiceNow专业套件”认证（如IT服务管理（ITSM）、客户服务管理（CSM）和人力资源（HR））。课程提供最全面的练习题和详细解析，所有内容均基于最新的ServiceNow版本。 ITSM、CSM和HR专业认证被称为套件认证，这些认证是多个认证的集合，按各自的产品包进行聚合，完成所需认证集后会自动授予。成为认证专业人员意味着您具备创建和处理记录所需的资源、知识和经验。您将能够从角色视角展示各个应用程序的生命周期，阐明每个所涵盖应用程序的价值和基本功能，并开始思考在实施这些ServiceNow应用程序时需要做出的关键决策。 请注意，本实践测试课程不包括主线认证考试（CIS-ITSM、CIS-CSM和CIS-HR）。 考试准备： 一个专业套件认证包含2到3个微型认证考试： - 绩效分析（PA）微认证考试（包括于ITSM和CSM专业套件中） - 预测智能（PI）微认证考试（包括于ITSM、HR和CSM专业套件中） - 虚拟助手（VA）微认证考试（包括于ITSM、HR和CSM专业套件中） 考试问题基于官方ServiceNow培训材料、ServiceNow文档网站和ServiceNow开发者网站。本课程不应视为官方学习或考试材料，仅用于微型认证考试的练习。 微型PI考试范围： - 预测智能架构（10%） - 预测智能框架（50%） - 预测智能实施过程（30%） - 培训ServiceNow实例（10%） 微型PA模拟考试范围： - 绩效分析架构（30%） - 绩效分析部署（20%） - 绩效分析指标和KPI（25%） - 绩效分析可视化（25%） 微型VA模拟考试范围： - 实施虚拟助手（50%） - 实施自然语言理解（NLU）（50%） 考试结构（预测智能）： 主线考试（CIS-ITSM、CIS-CSM和CIS-HR）约包含60个问题；而预测智能考试约包含15个问题，然而本课程中的练习试题结构为60个问题，以与主线证书相对齐。每个问题有多个可能的答案，您应审查选项并选择最正确的答案。 模拟考试结构（绩效分析和虚拟助手）： 要获得绩效分析（PA）和虚拟助手（VA）微认证，您需进行一项以模拟为基础的考试。该考试时长为180分钟，包含约10个任务（PA）和14个任务（VA）。对于每个任务，您必须在指定任务内完成指定工作并进行验证。 请注意：本课程与ServiceNow无关联或认可。ServiceNow®是ServiceNow, Inc.的注册商标，其他商标均为各自所有者的财产。
Exam Purpose Prepare for all required micro certificate exams (i.e. Performance Analytics (PA), Predictive Intelligence (PI), and Virtual Agent (VA)) for all 'ServiceNow Professional Suite' Certifications (i.e. IT Service Management (ITSM), Customer Service Management (CSM), and Human Resources (HR)) with the most comprehensive set of practice questions with detailed explained answers, all built in the latest ServiceNow release!ITSM, CSM, and HR Professional Certifications are known as Suite certifications which are aggregations of multiple certifications that align to the respective product packages and are automatically granted when the required certification set is complete.Becoming a certified Professional means you have the resources, knowledge, and experience necessary to create and work records through each of the covered application lifecycles. You will be able to demonstrate each application lifecycle from a persona viewpoint, articulate the value and the baseline features of each of the covered applications and start thinking about the key decisions to be made during the implementation of these ServiceNow applications.Please note that the mainline certification exams (i.e. CIS-ITSM, CIS-CSM, and CIS-HR) are NOT included in this practice test course.Exam Preparation There are 2 to 3 micro certification exams in a Professional Suite Certification:Performance Analytics (PA) Micro-Certification exam (included in ITSM and CSM Professional Suites)Predictive Intelligence (PI) Micro-Certification exam (included in ITSM, HR and CSM Professional Suites)Virtual Agent (VA) Micro-Certification exam (included in ITSM, HR and CSM Professional Suites)Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. This course should not be considered an official study or exam material and should only be used to practice for the micro-certification exams.Micro PI Exam Scope Predictive Intelligence architecture (10%)Predictive Intelligence Frameworks (50%)The Predictive Intelligence implementation process (30%)Training the ServiceNow instance (10%)Micro PA Simulation Exam ScopePerformance Analytics Architecture (30%)Performance Analytics Deployment (20%)Performance Analytics Metrics and KPIs (25%)Performance Analytics Visualisations (25%)Micro VA Simulation Exam Scope Implementing Virtual Agent (50%)Implementing Natural Language Understanding (NLU) (50%)Exam Structure (Predictive Intelligence)The mainline exams (i.e. CIS-ITSM, CIS-CSM, and CIS-HR) consist of approximately (60) questions. The Predictive Intelligence exam consists of approximately (15) questions; however, the practice tests in this course are structured in a 60-question format to align with the mainline certificates. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question. Multiple Choice (single answer)For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question. Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.Simulation Exam Structure (Performance Analytics and Virtual Agent)To achieve the Performance Analytics (PA) and Virtual Agent (VA) micro-certifications, you should undertake a simulation-based exam that is 180 minutes long and consists of approximately 10 tasks for PA and 14 tasks for VA. For each task on the examination, you must complete the assigned work within a task and validate it.The assessment simulator allows you to show your knowledge by reading a scenario, doing the work to meet a set of requirements based on the scenario, and verifying your work is done correctly._____Disclaimer: This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.
