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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-micro-certification-service-portal/
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课程名称：ServiceNow 微证书 - 服务门户 课程概述：ServiceNow 服务门户微证书考试规范定义了认证的目的、受众、测试选项、考试内容覆盖、测试框架以及成为 ServiceNow 服务门户认证的前提条件。 考试目的：服务门户微证书旨在认证成功候选人具备配置、定制和扩展组件以创建服务门户的技能和基本知识。 考试受众：ServiceNow 服务门户微证书考试面向 ServiceNow 客户、合作伙伴和员工。 考试准备：考试题目基于官方的 ServiceNow 培训材料、ServiceNow 文档网站以及 ServiceNow 开发者网站。网络上发布的学习材料不属官方，不应作为备考资料。 前提条件：ServiceNow 需要候选人完成以下培训课程，以备考服务门户微证书考试。完成《服务门户基础》后，候选人可注册参加服务门户微证书考试。 推荐知识和教育背景：建议候选人在考试前完成以下培训课程及认证：《ServiceNow 基础》或《ServiceNow 基础（按需）》。 额外资源：此外，以下资源可帮助候选人备考：服务门户产品文档。 推荐经验：参与 ServiceNow 部署项目或维护 ServiceNow 实例六个月的现场经验，对行业术语、缩写和首字母缩写有一般熟悉度。 考试范围：考试涵盖的主题及其权重如下： 1. 服务门户概述 - 10% 2. 创建服务门户 - 20% 3. 主题、头部和菜单 - 15% 4. 页面和小部件 - 25% 5. 搜索源 - 15% 6. 服务门户功能 - 15% 考试注册：候选人必须在完成服务门户微证书前提培训路径后，通过 Now Learning 注册考试。考试在 Now Learning 上直接以非监考形式提供，时长 60 分钟。 考试结构：考试由大约 20 道题目组成。每道题目均有多个可能的答案。候选人查看答案选项并选择最正确的答案。考试包括单选题和多选题。 考试结果：完成并提交考试后，将立即计算并显示通过或不通过的结果，但不会提供更详细的结果。 考试重考：候选人可以进行最多三次微证书重考。若四次均未通过，则需重新完成所需配对的培训内容。每次失败后需等待 24 小时才能重考，以确保有足够的时间准备。 示例题目： 1. 哪些是基线门户页面？选择三个正确答案。A. 知识 B. 变更管理 C. 服务目录 D. 系统状态 答案: A, C, D 2. 门户记录中不指定的内容是？A. 主题 B. URL 后缀 C. 首页 D. 头部 答案: D 3. 在页面上单个小部件的使用称为什么？A. 小部件实例 B. 小部件选项 C. 小部件克隆 D. 小部件复制 答案: A 4. 在页面上添加的第一个元素是什么？A. 行 B. 小部件 C. 容器 D. 列 答案: C
ServiceNow Micro-Certification-Service Portal Exam SpecificationIntroductionThe ServiceNow Service Portal Micro-Certification Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become ServiceNow Service Portal certified.Exam PurposeThe Service Portal Micro-Certification certifies that a successful candidate has the skills and essential knowledge to configure, customize, and extend components to create a Service Portal.Exam AudienceThe ServiceNow Service Portal Micro-Certification exam is available to ServiceNow customers, partners, and employeeExam PreparationExam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.Prerequisite ServiceNow Training PathServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Service Portal Micro-Certification exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.Service Portal Fundamentals: Upon completion the candidate will be able to register for the Service Portal Micro-Certification examRecommended Knowledge & EducationServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.ServiceNow Fundamentals or ServiceNow Fundamentals (On Demand)Additional ResourcesIn addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.Service Portal Product DocumentationAdditional Recommended Experience Six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instancesGeneral familiarity with industry terminology, acronyms, and initialismsExam ScopeThe following table shows the topics on the exam and their weightings.Learning Domain: 100%1. Service Portal Overview - 10%2. Creating a Service Portal - 20%3. Themes, Headers and Menus - 15%4. Pages and Widgets - 25%5. Search Sources - 15%5. Service Portal Functionalities - 15%Exam RegistrationEach candidate must register for the exam via Now Learning after successfully completing the Service Portal Micro-Certification prerequisite training path. The exam is available directly through Now Learning as a non-proctored, 60-minute exam.Exam StructureThe exam consists of approximately(20) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.Multiple Choice(single answer):For each multiple-choice question on the exam, there are four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.Multiple Select(select all that apply):For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.Exam ResultsAfter completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.Exam RetakesA candidate is allowed up to three retakes for a Micro Certification. Failing a Micro-Certification exam four times will require you to re-complete the required paired training content. There will be a 24-hour waiting period after each failed attempt to ensure you have the proper time to prepare.Sample Question(s)Sample Item #1: Which of the following are baseline Portal Pages? Select three correct answers.A. KnowledgeB. Change ManagementC. Service CatalogD. System StatusAnswers: A,C,DSample Item #2: Which of the following is NOT specified on a Portal record?A. ThemeB. URL SuffixC. HomepageD. HeaderAnswer: DSample Item #3: The individual use of a Widget on a page is referred to as a what?A. WidgetInstanceB. Widget OptionC. Widget CloneD. WidgetCopyAnswer: ASample Item #4: What is the first element you add to a Page?A. RowB. WidgetC. ContainerD. ColumAnswer: C
