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所在平台: Udemy |
课程主页: https://www.udemy.com/course/servicenow-itsm-professional-suite-certification-practice-tests-exams/
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课程名称：实践测试：ServiceNow ITSM专业套件 概述：本课程最新更新于2025年3月，新增了与Xanadu版ServiceNow考试对齐的练习题。考试目的在于帮助学员为“ServiceNow IT服务管理（ITSM）专业套件”考试做好准备，提供最全面的练习题集和详细的解释答案，基于最新的ServiceNow版本构建。获得“ServiceNow ITSM专业”认证意味着学员具备了创建和处理覆盖ITSM应用程序生命周期的记录所需的资源、知识和经验。学员将能够展示每个应用程序生命周期的个人观点，阐明每个ITSM应用程序的价值和基本功能，并开始思考在实施这些ServiceNow ITSM应用程序时需要做出的关键决策。 考试准备：ServiceNow ITSM专业套件包含四项不同的考试： 1. 认证实施专家 - IT服务管理（CIS - ITSM）考试 2. 性能分析（PA）微认证考试 3. 预测智能（PI）微认证考试 4. 虚拟代理（VA）微认证考试 考试问题基于官方ServiceNow培训材料、ServiceNow文档网站和ServiceNow开发者网站。本课程不应被视为官方学习或考试材料，应仅用于为主线考试进行练习。 CIS-ITSM考试内容覆盖： - 事件管理（25%） - 问题管理（15%） - 变更与发布管理（25%） - 服务组合管理（5%） - 服务目录和请求管理（25%） - 配置管理数据库（5%） 微认证PI考试内容覆盖： - 预测智能架构（10%） - 预测智能框架（50%） - 预测智能实施过程（30%） - 培训ServiceNow实例（10%） 微认证PA模拟考试内容覆盖： - 性能分析架构（30%） - 性能分析部署（20%） - 性能分析指标和KPI（25%） - 性能分析可视化（25%） 微认证VA模拟考试内容覆盖： - 实施虚拟代理（50%） - 实施自然语言理解（NLU）（50%） 考试结构（CIS-ITSM和预测智能）：CIS-ITSM考试由大约60个问题组成，预测智能考试则包含约15个问题。每个考试问题有多个可能的回答选项，需仔细审查并选择最正确的答案。 模拟考试结构（PA和VA）：为获取性能分析（PA）和虚拟代理（VA）微认证，需进行为期180分钟的模拟考试，PA考试大约包含10个任务，VA考试约包含14个任务。学员需根据场景完成指定任务，并验证其工作是否符合要求。评估模拟器允许学员通过阅读场景、完成工作以满足一系列基于场景的要求，并验证工作是否正确来展示其知识。 免责声明：本课程与ServiceNow没有关联或认可。ServiceNow®是ServiceNow, Inc.的注册商标。所有其他商标均为各自所有者的财产。
Latest update (March 2025): Added new practice questions to align with the Xanadu version of the ServiceNow exam.Exam Purpose Prepare for the 'ServiceNow IT Service Management (ITSM) Professional Suite' exams with the most comprehensive set of practice questions and detailed explained answers, built in the latest ServiceNow release!'ServiceNow ITSM Professional' is known as a Suite certification, which is an aggregation of multiple certifications that aligns with the ITSM product packages and is automatically granted when the required certification set is complete.Becoming IT Service Management Professional certified means you have the resources, knowledge, and experience necessary to create and work records through each of the covered ITSM application lifecycles. You will be able to demonstrate each application lifecycle from a personal viewpoint, articulate the value and the baseline features of each of the covered ITSM applications and start thinking about the critical decisions to be made during the implementation of these ServiceNow ITSM applications.Exam Preparation There are four different exams for the 'ServiceNow ITSM Professional Suite':Certified Implementation Specialist - IT Service Management (CIS - ITSM) examPerformance Analytics (PA) Micro-Certification examPredictive Intelligence (PI) Micro-Certification examVirtual Agent (VA) Micro-Certification examExam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. This course should not be considered an official study or exam material and should only be used to practice for the mainline exam.CIS-ITSM Exam ScopeIncident Management (25%)Problem Management (15%)Change and Release Management (25%)Service Portfolio Management (5%)Service Catalogue and Request Management (25%)Configuration Management Database (5%)Micro PI Exam Scope Predictive Intelligence architecture (10%)Predictive Intelligence Frameworks (50%)The Predictive Intelligence implementation process (30%)Training the ServiceNow instance (10%)Micro PA Simulation Exam ScopePerformance Analytics Architecture (30%)Performance Analytics Deployment (20%)Performance Analytics Metrics and KPIs (25%)Performance Analytics Visualisations (25%)Micro VA Simulation Exam Scope Implementing Virtual Agent (50%)Implementing Natural Language Understanding (NLU) (50%)Exam Structure (CIS-ITSM and Predictive Intelligence)The CIS-ITSM exams consist of approximately (60) questions. The Predictive Intelligence exam consists of about (15) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer. Multiple Choice (single answer)For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response that most accurately answers the question. Multiple Select (select all that apply)For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.Simulation Exam Structure (PA and VA)To achieve the Performance Analytics (PA) and Virtual Agent (VA) micro-certifications, you should undertake a simulation-based exam that is 180 minutes long and consists of approximately ten tasks for PA and 14 tasks for VA. For each task on the examination, you must complete the assigned work within a task and validate it.The assessment simulator allows you to demonstrate your knowledge by reading a scenario, completing the work to meet a set of requirements based on the scenario, and verifying that your work is done correctly._____Disclaimer: This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.
